Johnson & Johnson Careers

Services Manager West

Leiden, Netherlands; Belgium; France; United Kingdom; Ireland
Facilities (Generalist)

Job Description

Requisition ID: 1905714996W

Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for 129 years. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. 


With $70 billion in 2015 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 250 Johnson & Johnson operating companies employ approximately 127,000 people in 60 countries throughout the world.

The Services Management role will be housed regionally and will be accountable for delivering standardized and consistent EFM services within a distinct region while driving deep alignment with the COEs, Regional Leads, Sub-Regional Leads, and suppliers. This position reports directly into the Sub Regional Leaders and is responsible for service contract management within all specified aspects of facilities management. An ideal candidate for this role will have demonstrated experience in managing facilities service providers along with executing strategy within a robust, mission driven, and largely outsourced facilities organization across supply chain and non-supply chain sites.

Key relationships include communication and coordination with EFM sub regional leads as appropriate, to ensure successful implementation and management of the EFM program across regions while managing nuances of unique sub-regions.

  • Manage retained site services across sites and manage relationship with service provider(s) for outsourced services, in partnership with Services Strategy and Governance Regional Leader
  • Serve as facilities single point of contact (SPOC) to service provider(s) in region and develop professional and technical relationships with service providers to ensure appropriate delivery of contracted services
  • Partner with COE to prepare detailed specifications for tendering and operational processes and support the negotiation and contract award processes including the definition and management of contracts through all stages
  • Monitor service provider activity to ensure contracted responsibilities are fully met in line with agreed SLAs and KPIs
  • Monitor service provider compliance with security, safety, and environmental requirements
  • Develop and deliver training programs using appropriate tools and processes to support supplier partnerships, as needed
  • Provide recommendations for annual budgeting including headcount predictions, operating expense, and capital requirements
  • Monitor contract budget vs. actuals, identify anomalies, and resolve disputes with the support of appropriate governance programs
  • Partner with COE to prepare detailed specifications for tendering and operational processes and support negotiation and contract award processes
  • Work to establish a high performance and continuous improvement culture driven by key performance metrics, benchmarking, and sharing best practices
  • Define personnel strategies as appropriate, balancing requirements of outsourced service providers and contracted employees while considering all employment legislation and J&J Credo values
  • Partner with COE to execute supplier governance strategy in region including service change management processes
  • Drive innovation, implement best practices, and improve service standards
  • Provide support to sites for contractor governance, performance management, and continuous improvement

  • Education:  
  • Bachelor’s degree or equivalent is required; related field (facilities services management, procurement, or similar) is preferred
  • Experience: 
  • Minimum 8 years facilities management experience or equivalent is required
  • Minimum 5 years financial contract management experience is preferred
  • Professional certifications (Lean, Six Sigma Green / Black belt) preferred
  • Knowledge, Skills and Abilities:    
  • Demonstrated ability to benchmark against industry best practices; preferred
  • Proven experience developing and leading facilities project programs
  • Working knowledge of site services including catering, security, cleaning, etc. required
  • Leadership, organizational, and superior communications skills among internal and external audiences; strongly preferred
  • Problem solving ability and ability to take ownership of projects and initiatives; required
  • Ability to work strategically while maintaining a tactical / operational focus; required
  • Ability to work independently and as part of a multi-national team; required
  • Adherence to safety and hygiene standards; required
  • Computer skills, including working knowledge of MS Office Suite; required
  • Must be able to travel regularly between sites up to 25-50% of time

Primary Location
Netherlands-South Holland-Leiden-
Other Locations
Europe/Middle East/Africa-Belgium, Europe/Middle East/Africa-France, Europe/Middle East/Africa-United Kingdom, Europe/Middle East/Africa-Ireland
Janssen Vaccines & Prevention BV (8852)
Job Function
Facilities (Generalist)
Requisition ID