Johnson & Johnson Careers

Business Support and CRM Specialist

Sofia, Bulgaria

Job Description

Requisition ID: 1905712130W

At Janssen, we are dedicated to addressing and solving some of the most important unmet medical needs of our time in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases.  Driven by our commitment to patients, we bring innovative products, services and solutions to people throughout the world. Janssen is a pharmaceutical company of Johnson & Johnson.  Please visit for more information.



Location: Sofia

Full-time permanent contract


Role overview:

The Business Support and CRM Specialist is responsible for management of iConnect (Veeva CRM Solution) and Business Intelligence tasks to support OpCo in achievement of brand goals and grow the business in line with the company goals. She/he is responsible for daily support and implementation of the new iConnect functionalities supporting all company functions.


Key responsibilities:

  • Being recognized as a subject matter expert in iConnect (Veeva CRM)
  • Being recognized as a subject matter expert in Business Intelligence / Sales Force Effectiveness
  • Daily support on OpCo level for all iConnect users
  • Active involvement in the preparation of SFA plans, strongly supporting Commercial Lead and Sales Manager
  • Active involvement in preparation of the new iConnect functionalities deployment
  • Coordinate localization of new iConnect functionalities including UAT
  • Planning and establishing after go-live activities including ongoing support
  • Prepare and conduct all trainings of the iConnect system for all system users
  • To secure current iConnect features proper functionality
  • To be the contact person for the EMEA iConnect Team and keep constant dialogue with key stakeholders to secure best in class service to iConnect 
  • Central Data Base (CODS) - management and administration
  • HPR (customer payment system) - administration


Core competencies required for this role:

  • Education: University/bachelor’s Degree or Equivalent, preferably in a relevant business-related discipline (information technology, marketing, e-marketing)
  • Experienced in: CRM/Data base business management and corresponding systems maintenance (min. 1-2 years)
  • Location and mobility: 80% local office based/20% travels
  • Native Bulgarian speaker and fluent English knowledge of both spoken and written
  • Constantly evolving knowledge about CRM strategies and tools
  • CRM data analytics
  • Areas of expertise should include one or more of the following:
    • Database management
    • CRM system maintenance
  • Ability to manage multiple tasks, projects, priorities, and complex systems simultaneously
  • Flexibility, fast adaptation, openness and pro-activity
  • Ability to work under pressure, in the environment of high expectations
  • Decision-maker
  • Excellent interpersonal, partnering and negotiation skills
  • Veeva CRM system experience and familiarize with ClickView, as a plus


In addition to individual role responsibilities employees are expected to deliver against key organizational behaviours. These are:



  • Demonstrate and inspire the behaviours that reinforce Our Credo.
  • Serve as a role model for making Credo-based decisions
  • Create a trusting, collaborative, and ethical work environment
  • Maintain the highest standards of quality, compliance and accountability
  • Champion programmes and initiatives that support our environment and communities


  • Develop deep insights into the needs of our patients, customers, markets and communities.
  • Cultivate external relationships and partnerships
  • Be insight-driven to uncover unmet needs
  • Forge internal collaboration across the company


  • Drive innovation; anticipate and shape industry and market changes to advance health care.
  • Translate insights into viable products and solutions that create value
  • Challenge the status-quo; lead and adapt to change
  • Take and manage appropriate risks


  • Deliver results by taking personal accountability and inspiring and mobilising others
  • Empowering people to act with speed, agility, and accountability
  • Demonstrate a global and company-wide mindset
  • Balance short and long-term strategic choices


  • Create an environment where leadership and talent development is top priority.
  • Take ownership for talent acquisition, performance and development of self and others
  • Maximise the power of diversity and inclusion
  • Engage in transparent and constructive conversations


We offer:

  • An opportunity to be part of a global market leader
  • A dynamic and inspiring working environment
  • Many opportunities to work on challenging projects and assignments
  • Possibilities for further personal as well as professional development
  • Motivating financial remuneration
  • Many employee benefits

Primary Location
Johnson & Johnson Bulgaria EOOD (7398)
Job Function
Requisition ID