Johnson & Johnson Careers

Recruitment and Onboarding Team Lead

Manila, Philippines
Human Resources


Job Description

Requisition ID: 1805705823W

POSITION SUMMARY

You will be responsible for coordinating and supervising the Recruitment and Onboarding Administration Team in the Regional Service Center supporting employees, candidates, managers and other human resource teams. You will provide applicable services to support the region and countries which may include posting job requisitions, scheduling job interviews, coordinating assessments and background checks, generating offers, initiating provisioning for new joiners. You will ensure the timely resolution of customer issues, concerns and inquiries regarding HR policies and programs using standard tools, processes and guidelines to achieve performance goals and customer satisfaction.

MAJOR DUTIES & RESPONSIBILITIES

• Supervise operational activities to achieve target key performance indicators, operational level agreements and service levels by executing resource planning to ensure availability of staff and support.
• Lead a team responsible for day-to-day delivery of talent acquisition and onboarding services – posting job requisitions, arranging and scheduling job interviews, managing candidate travel, coordinating assessments and background checks, generating job offers, preparing job offer packets, initiating provisioning for new joiners in partnership with facilities, IT and finance.
• Perform quality control audits to ensure accuracy, completeness, or execution of business processes.
• Resolve escalated Recruitment Administration and Onboarding related inquiries requiring higher level knowledge and authority and expertise.
• Monitor real-time operational performance and ensure team is staffed appropriately for anticipated work volume including the escalation of unusual events including malfunctions with enabling technology.
• Participate with resource forecasting requirements.
• Responsible for achievement of the service level agreements and business performance goals by encouraging and improving the accuracy and efficiency of team members.
• Identify Recruitment Administration and Onboarding areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Regional Administration Center Lead.
• Provide daily and monthly performance feedback and coaching to Recruitment Administration and Onboarding Specialists; monitor the development and training needs of team members.
• Drive team engagement and adherence to a global culture identity for Global Services HR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.
• Foster a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services in alignment with the Company's Leadership Imperatives.
• Mentor and provide leadership development to team members.
• Lead and contribute to scheduled and ad hoc training in order to improve performance and promote continuous learning.
• Build a pipeline of diverse talent within the Recruitment Administration and Onboarding team and across the Global Services team. Enable a Credo-based & High-Performance Culture within team.
• Responsible for the selection, interview and hiring process for team members.
• Provide management, direction, coaching, feedback, and, where appropriate, discipline to subordinate team members.


Qualifications
REQUIRED QUALIFICATIONS

Minimum Education: Bachelor’s Degree in any specialization or equivalent 
Other HR or related discipline is preferred

Required Years of Related Experience: 6 - 8 years of related experience

Required Knowledge, Skills and Abilities: 

• 6+ years progressive Contact Center / Customer Service experience, preferably with a concentration in the delivery of HR Services
• Strong management skills; operates as a global leader with understanding and appreciation for regional differences
• Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc.
• Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
• Uncompromising commitment to client and customer satisfaction
• Experience with customer service software applications (e.g., case management)
• Effective partnership and relationship building skills with key stakeholders
• Good capability in assessing, developing and hiring talent
• Ability to establish a culture focused on continuous improvement
• Identifies opportunities, risks/issues; assesses implications, formulates recommendations
• Coaching and collaboration skills with an employee and customer-focused mindset
• Experienced in development and reporting of HR analytics to manage performance, analyze trends, and drive data-based decisions for HR and the organization
• Understanding of Contact Center management and Operations
• Results oriented and ability to motivate team to high levels of performance
• Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build a cohesive, and focused team
• Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
• Ability to provide clear direction quickly and on-demand
• Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
• Strong written and verbal communication abilities; formal presentation and facilitation skills
• Can be trusted to maintain confidential information
• Experience partnering internally and externally to address people-related challenges
• Understand short-term and long-term implications of decisions and actions
• Basic understanding of business, financial and organizational factors in relation to HR activities
• Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts


Primary Location
Philippines-National Capital-Manila-
Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Human Resources
Requisition ID
1805705823W