Johnson & Johnson Careers

Country Recruiter (Vietnam)

Ho Chi Minh City, Vietnam

Job Description

Requisition ID: 1805705594W

  • Strive to meet expected service levels and business performance goals.
  • Work on the complete, end to end recruitment process with Hiring Managers, Business Based HR (BUHR), Service Center and other J&J Specialist Groups (when necessary)
  • Collaborate with relevant stakeholders in creating staffing plans, developing strategies and implementing agreed action plans
  • Deploy and use job appropriate behavioral and competency based interview methodology
  • Coach hiring managers or teams on interviewing and candidate assessment techniques
  • Identify and share recruitment best practices across business units of focus using the J&J Talent Acquisition Service Delivery model
  • Maintain current knowledge of business, marketplace, legal and recruitment trends and requirements
  • Contribute to development of and implement agreed sourcing strategy to achieve significant reduction in agency sourcing which may include supporting other markets when required
  • Interview prospective employees and evaluate candidates for employment factors such as job experience, education and training, knowledge, skills and abilities, organizational culture considerations, and other data pertinent to classification and selection for a wide variety of nonexempt and exempt positions
  • Consult with hiring managers on recommended starting salaries and other offer package details including, but not limited to, sign on bonuses, relocation, vacation, stock options, annual bonus, etc., Negotiate offers
  • Provide candidate offer package recommendation to line manager
  • Manage all data associated with the recruitment process - e.g. candidate information, interview process details, offer information ensuring accurate and timely encoding of all information in the Recruitment Technology
  • Ensure that the recruitment process flow complies with agreed Service Level Agreements (SLAs) keeping in mind to keep the process moving forward
  • Manage all recruitment reports ensuring accuracy and submission in a timely manner
    Provide company information to candidates and appropriately "sell" candidates on the value proposition of the Johnson & Johnson experience
  • Ensure that the process and the final hiring decision are properly handled in a timely manner. Gather/compile/maintain/provide regular metrics for HR-related activities
  • Establish close relationship with Third Party Vendors, collaborating to improve overall recruitment process, measuring and reporting their performance regularly
  • Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of HR Recruitment services available to them.                                    
  • Take ownership of all Recruitment assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.          
  • Attend to and process customer inquiries and request by applying Recruitment standard operating procedures and utilizing problem solving skills for resolution.   

  • 6 – 8 years progressive HR Experience, with demonstrated capability in staffing activities, business partnering, and strong working experience in area of recruitment and/or consulting
  • Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc.
  • Uncompromising commitment to client and customer satisfaction
  • Experience with customer service software applications (e.g., case management)
  • Effective partnership and relationship building skills with key stakeholders
  • Demonstrated capability in high-volume recruiting for a wide variety of positions
  • Identifies opportunities, risks/issues; assesses implications, formulates recommendations
  • Coaching and collaboration skills with an  employee and customer-focused mindset
  • Experienced in development and reporting of HR analytics to manage performance, analyze trends, and drive data-based decisions for HR and the organization
  • Understanding of Contact Center management and Operations
  • Results oriented and ability to motivate team to high levels of performance
  • Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build a cohesive, and focused team
  • Ability to provide clear direction quickly and on-demand
  • Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
  • Strong written and verbal communication abilities; formal presentation and facilitation skills
  • Can be trusted to maintain confidential information
  • Experience partnering internally and externally to address people-related challenges
  • Understand short-term and long-term implications of decisions and actions
  • Basic understanding of business, financial and organizational factors in relation to HR activities
  • Deliver exceptional service through  tools and processes;  experience suggesting  areas for improvement on to support continuous improvement efforts

Primary Location
Vietnam-Ho Chi Minh City-Ho Chi Minh City-
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Requisition ID