Johnson & Johnson Careers

Lead LMDW Field Services

Courcelles, Belgium
Info Technology


Job Description

Requisition ID: 1805704386W

The lead LMDW Field Services will be Responsible for delivery and support, reliability improvements of Site infrastructure environment and LMDW infrastructure and applications. He/she coordinates complex LMDW requests to maximize systems uptime.

 
RESPONSIBILITIES/PRINCIPAL DUTIES
  • Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of TS services
  • Site delivery responsibilities expanded to MES infrastructure and integration of MES infrastructure with plant devices
  • Coordinates and acts as SPOC for complex service requests (e.g., , and warehouse systems, End user devices, networking services, Collaboration)
  • POC for Level 2 (ISA 95 model) infrastructure.
  • Interacts with LMDW personnel to problem-solve future-state requirements
  • Serves as source of functional understanding of processes, tools, and integration of LMDW distribution centre equipment with IT platforms (e.g., eWM, Wenmethods, LM7. Etc.), as well as LMDW business knowledge
  • Interacts with multiple LMDW stakeholders – Execution systems, plant engineers and technicians and LMDW IT
  • Will be accountable for TS services at LMDW sites
  • Maintains IT facilities ownership (e.g., local computer rooms)
  • Performs site-level DR, BCP, CMDB related to TS services
  • Local representation/site support services for audit/HR investigations related to TS services
  • Local/site-level asset planning, purchasing, deployment and decommissioning related to TS services
  • End user knowledge (e.g., training, technical writing) related to TS services
  • Vendor management associated with Ricoh/Xerox related to TS services
  • Support local AV systems and vendor management with AV integrator
  • Supports TS financial reporting and analysis of site infrastructure costs
  • Primary escalation point for (Business) Critical Incidents, both during and after business hours (24x7 on best effort)
  • Accountable for TS services at the sites and the associated reliability and uptime of the site operations dependent on TS services
  • High-level of site health and service financials for sites
  • Fast response time to high-priority LMDW requests and incidents

Qualifications
  • Bachelor’s degree or equivalent and 5 years’ experience in delivering IT services
  • Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software.
  • Working knowledge of mobility devices and OS (like iPad, IOS, Android, etc …)
  • Familiar with standard concepts, practices, and procedures associated with the ITIL framework
  • Preferably familiar with working in a Manufacturing Environment.
  • Strong customer focus and service orientation
  • Strong analytical skills and sense of urgency

Primary Location
Belgium-Hainaut-Courcelles-
Organization
Janssen Pharmaceutica N.V. (7555)
Job Function
Info Technology
Requisition ID
1805704386W