Johnson & Johnson Careers

ER Administration Specialist with French and Italian

Prague, Czech Republic
Human Resources


Job Description

Requisition ID: 1805701049W

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of 
Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”
 
 There are more than 2,000 employees in Human Resources, Finance and Procurement who work for 
Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.
 
Employee Relations Administration Specialist with French and Italian
Location: Prague
Full time permanent contract
 

Johnson & Johnson is looking for a French and Italian speaking Employee Relations/Labor Relations Administration Specialist to support our growing HR department.  

The ER Administration Specialist will support timely resolution of ER/LR cases within the region. Duties include triage of ER/LR requests, support of ER/LR administration activities and follow-up required to close a case (e.g., interview scheduling, reminders, case updates, etc.), ensuring all required documentation are provided and archived. The ER/LR Administration Specialist will also run and provide specific ER/LR reporting to relevant parties and contribute to any ER/LR administration activities to ensure the timely and effective management of ER/LR cases within the region. 

 
Responsibilities: 
  • Assist with the development of standard performance improvement plans
  • Escalate complex Performance Improvement Plan requests to appropriate team member for resolution or contact with third party vendors as appropriate.
  • Process requests from legal team for gathering information for responding to legal claims, attorney letters, agency charges, lawsuits etc. related to ER cases.
  • Fully document all cases in case management application as required.
  • Take ownership of all Employee Relations Administration assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently
  • Attend to and process customer inquiries and request 

Qualifications
  • Fluent in French, Italian and English (all languages are required)
  • Knowledge of Spanish is a big advantage 
  • Experience with HR or Customer Service
  • Legal background is a big advantage 
  • Excellent customer service skills
  • Strong attention to detail
  • Strong organization skills
  • Strong written and verbal communication skills

We offer: 
  • A challenging and interesting job in one of the biggest global healthcare companies
  • Healthy and active work environment 
  • Competitive salary based on experience and comprehensive benefits package: 
  • 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook
  • Meal vouchers, Cafeteria, Referral Award, Life and accident insurance, MultiSport Card
  • Contribution for: Prague public transportation, language study, illness leave, Pension contribution
  • Refreshment in the workplace, Free sport activities, Corporate events
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits. 

Primary Location
Czech Republic-Prague-Prague-
Organization
JNJ Global Business Servi (7761)
Job Function
Human Resources
Requisition ID
1805701049W