Johnson & Johnson Careers

Shanghai-SC-MT

Shanghai, China
Customer Service


Job Description

Requisition ID: 1805699963W

Principal Duties and Responsibilities (General Summary ,essential functions and authorities, etc.)

§   Meet organizational and operational targets in order to deliver customer service excellence and maximize the business opportunity.

§   Strengthen and optimize the “order to cash” process to support business strategy, ensure all activities are strictly in compliance with company’s requirements.

§   Identify and implement strategies to improve quality of service, productivity and profitability.

§   Collaborate with top key customer for customer collaboration program to improve customer experience and satisfaction.

§   Evaluates, defines, and implements process and system improvement opportunities to meet order management needs.


Other responsibilities defined in written procedures.

§   Provide professional and quick response on customer complaints and injury.

§   Lead the different communication network to enhance the relationship with internal stakeholders.

§   Cross function collaboration to ensure a high level customer satisfaction.

§   Keep documentation for customer service operation per SOP/Compliance requirement.



Qualifications

Experience/Education

§   Bachelor Degree or above, preferably in Logistics, Supply Chain, or International Trading

§   Intern experience in supply chain of International Companies, preferably in customer or logistic service.

 

Key Qualifications

§   Genuine interest and passion in developing one’s career in supply chain.

§   Leadership potential, in driving for necessary changes, and in delivering results.

§   Excellent communication skill and problem solving agility.

§   High curiosity and learning agility under various environments.

 

Technical Skills

§   Good command of written and spoken English (CET-6 or above)

§   Good working knowledge of Office Pack (Excel, Power Point, Word)



Primary Location
China-Shanghai-Shanghai-
Organization
J&J (China) Investments Ltd (7046)
Job Function
Customer Service
Requisition ID
1805699963W