Johnson & Johnson Careers

CUSTOMER SERVICE REPRESENTATIVE

Sydney, Australia
Customer Service


Job Description

Requisition ID: 1805699786W

Be Vital in this role

Johnson & Johnson Pacific, our consumer products division, is home to dozens of health and wellness brands that have been loved and trusted by customers for generations. An opportunity has become available for an experienced customer service professional to join our high performing Operations team. The Customer Logistics Coordinator (Customer Service Representative) is an integral team member contributing to the success of our business. 

Based from our Ultimo offices, you will be responsible for the management of customer orders. You will ensure that orders are processed in a timely and accurate manner, and meet customer’s requested delivery date.

Key responsibilities include:
  • Managing customer orders and bookings
  • Ensure orders are processed and entered accurately into the system
  • Handling internal and external customer enquiries
  • Liaising with supply chain & the warehouse regarding orders and stock availability 
  • Report all customer complaints and service requirements to appropriate personnel in a timely and efficient manner to minimise customer dissatisfaction 
  • Track distribution of orders to ensure delivery is in full and on time, every time
  • Liaising with sales representatives to keep them abreast of customer needs
  • Investigating and processing credit claims in a timely manner with a focus on eliminating repeat occurrences where applicable.
 

Qualifications
Be valued for who you are

We are seeking a dedicated and committed individual who is passionate about making a difference. 

Key to your success will be:
  • Previous experience working in a complex customer service role
  • Demonstrated time management skills, and ability to juggle competing deadlines 
  • Accuracy and a meticulous attention to detail
  • Strong problem-solving skills, and ability to handle challenging stakeholders
  • A collaborative and flexible approach to working as part of a team
  • Excellent verbal and written communication including a pleasant and confident telephone manner
  • The ability to work in a fast-paced environment with urgency as required
You will be technically competent with complex systems and have intermediate to advanced MS Excel skills. Experience using SAP, and EDI, experience would be highly advantageous, however not essential.

Be part of something bigger than yourself 

Our broad range of household brands is present in consumers’ daily lives as they use and shop for baby care, adult skin care, oral care, wound care, over-the-counter medicines and women’s health care products. We’re an environment geared to innovation where you’ll be encouraged to share your talents and expertise as you influence the industry and our retail partnerships every day.

If you are passionate about delivering excellent Customer Service, please apply online using the link below. You will receive an automated email confirming receipt of your application. 
Every application is reviewed by the Talent Acquisition team and candidates will receive notification of the outcome of their application in a timely manner. 

Closing date is Wednesday 12th December 2018

Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.


Primary Location
Australia-New South Wales-Sydney-
Organization
Johnson & Johnson Pacific Pty. Ltd. (7470)
Job Function
Customer Service
Requisition ID
1805699786W