Johnson & Johnson Careers

Customer Service Representative 5

Madrid, Spain
Customer Service

Job Description

Requisition ID: 1805699203W

1.       Order register, handling and follow up

2.       Solve customer issues fast and accurately

3.       System control according to duties.

4.       Support Sales and Marketing

5.       Warehouse and transportation error follow up

6.       Be prepared to back-up / join and work in all flows within the department

7.       Returns and credits handling

8.       Complaints and recalls handling

9.       Support Supply Chain in regards to consignment inventory, orders, stock levels, replenishment and returns.

10.    Maintain good product knowledge of Global Surgery products

11.    Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo

12.    Diligently fulfill compliance program-related activities and actively participate in relevant meetings.

13.    Know and follow all laws and policies


 Good communication skills

Customer focus for both internal and external customers. 

Ability to develop close relationships with customers and colleagues at all levels.

Collaboration and Teaming - The ability to work well across functions and groups.

Well organized with attention to details.

High integrity, being trustworthy and ethical.

Positive attitude. Have a sense of urgency.

Primary Location
Spain-Community of Madrid-Madrid-
Johnson & Johnson, S.A. (8500)
Job Function
Customer Service
Requisition ID