Johnson & Johnson Careers

Customer Development Manager - Pharmacy Channel - Wholesale

Maidenhead, United Kingdom
National Accounts

Job Description

Requisition ID: 1805695185W

Customer Development Manager – Pharmacy Channel


About us

Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Our Family of Companies comprises: The world’s premier consumer health company. The world’s largest and most diverse medical devices company. The world’s third-largest biologics company. And the world’s sixth-largest pharmaceuticals company. We have more than 250 operating companies in 57 countries employing 120,200 people.

About Consumer:

Take the opportunity to become part of the success story behind one of the world’s fastest growing consumer companies. At Johnson & Johnson we have a truly unrivalled brand portfolio with power brands across multiple categories including but not limited to Johnson’s®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®. We have achieved consistent growth and our breakthrough plans make this a great place to further your career
Team Description

The Pharmacy team is the largest within J&J Consumer from a P&L perspective, so is critical within the business. The channel is fast paced and ever changing.

This role will be working within a team of 4 Customer Development Managers, reporting into the Head of Pharmacy Commercial Sales.

Key Stakeholder

This Customer Development Manager position has the highest P&L of any NAM in J&J Consumer, with direct responsibility for a portfolio of wholesaler accounts with a turnover of over £60m. The role is therefore high profile within the business and demands a candidate looking to be stretched and work in a high paced environment.

J&J prides itself on excellent relationships with external stakeholders, and the successful candidate will be working in close partnership with several buyers.

Externally, daily interaction with senior leadership, as well as exposure to Marketing, Strategy, Supply and Finance can be expected.

Purpose of the role

To step change the business relationship and sales level across key wholesale accounts, driving out performance vs. the market.  Find new and creative ways to unlock sales and drive profitability.

Direct P&L responsibility for 3 leading wholesale accounts, with over a portfolio of over £60m.


Create, negotiate and land full year business plans

Build account level strategy that compliments total channel

Review and tailor got to market plans in line with profit and share targets

Build key Internal and external business relationships

Support in setting up the channel for sustainable long term growth


Functional requirements

Ideally have experience within the Pharmacy channel and/ or FMCG landscape. Also:

-A proven track record of strong commercial performance from sales, profitability and share point of view

-Can-do attitude, proactive and solution minded.

-Strong commercial acumen and excellent numeracy and analytical skills

-Ability to identify sales driving opportunities and drive business effectiveness

-Ability to engage customers and collaborate with J&J experts to identify areas of opportunity and alignment to develop strategies that create joint business value

-Adapt to evolving business conditions and see them as an opportunity to take calculated risks that enhance business outcomes

-Strength in communication

-Ability to build and harvest great relationships both internally and externally to achieve strategic business objectives

-High level of autonomy and enjoy networking to achieve results

Leadership Behaviours

Ability to shape plans and connect with the wider organisation

Deliver on key KPI commitments
Seen as a leader in the team that peers look up to

What type of mark will you make?

Your rare talents and perspectives can make a vital contribution to creative products that improve the lives of people everywhere. At Johnson & Johnson, our company's ethical character is defined by our people. We strive to attract people with strong, positive values and we develop, reinforce and reward those values. With good career development opportunities, we are the world's sixth largest consumer company and can demonstrate an excellent range of benefits. If our ethos is aligned to your values, then this could be the best career move you'll make.


Johnson & Johnson is a supporter of equal opportunities and is a proud member of Disability Confident.


Primary Location
United Kingdom-England-Maidenhead-
Johnson & Johnson Limited (8700)
Job Function
National Accounts
Requisition ID