Johnson & Johnson Careers

HR Service Performance Analyst

Prague, Czech Republic
Customer Service


Job Description

Requisition ID: 1805693812W

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”

 

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.


HR Service Performance Analyst

Location: Prague

Full time, maternity cover


HR SPR (Human Resources Service Performance) Analyst is responsible for supporting primarily GS EMEA HR organization in running efficient operations through providing useful data, KPIs and leading their efficient review process. HR SPR Analyst prepares data for the quarterly and monthly review as well as ESP (Enterprise Standards and Productivity) deployments hypercare stabilization. The analyst is responsible for planning and preparing the review, running the data flows, preparing reports and dashboards and leading the reviews themselves including follow ups as needed. The analyst also works on automation of the reporting flows using tools such as Alteryx and others. SPR EMEA HR analyst is dotted line reporting to GS HR organization providing further insights and guidance connected with GS HR processes.

Responsibilities & Accountabilities:

  • Manipulates data, runs data flows and prepares Quarterly and Monthly business reviews as well as ESP deployment hypercare reports
  • Areas of responsibility are: EMEA GS HR, EMEA GS Contact Center and EMEA GS Site
  • Works on further automation of the data flows using tools such as Alteryx and others
  • Plans and leads Quarterly and Monthly business review including follow ups as needed (such as supporting root cause analysis, obtaining supporting explanations etc.), keeps track of follow up actions, escalates those as needed
  • Works with ESP deployment teams in preparing ESP hypercare reporting and delivers those including data and reports preparation
  • Documents data flows and knowledge related to assigned activities
  • Is subject matter expert related to HR KPIs and is able to provide explanation of those within SPR and outside, maps use and overlap of HR related KPIs
  • Connects with other SPR regional HR analysts in sharing best practice (especially sharing new way of running review process piloted in EMEA)
  • Supports COMPASS system implementation and enhancements in cooperation with SPR HR lead (giving guidance regarding COMPASS system)
  • Trains regional contacts in COMPASS tool use (after initial COMPASS implementation)
  • Is key focal point for HR GS EMEA team - works with deliver teams in understanding and recording their reporting needs, in closely connected with delivery teams to help with their reporting needs, facilitation and their process enhancements (prioritizes these with help of the EMEA SPR lead)
  • Key Subject Matter Expert within assigned area providing input and support within SPR and also outside


Qualifications

  • Excellent level of English
  • Knowledge of Salesforce.com, Taleo and WorkDay
  • Ability to communicate clearly, prepare and facilitate efficient meetings on 1:1 basis as well as with up to 10 participants up to Vice President level
  • Customer focus – ability to understand customers, be able to record needs and prioritize based on capacity planning, active maintenance of multiple stakeholders
  • Strong interpersonal & communication skills with an ability to work with people at different levels and in remote locations
  • Meets tight deadline requirements and leads by example, especially under pressure. Has a strong sense of urgency and is able to work on various tasks simultaneously
  • Goal oriented, attention to details, able to work systematically, attention to high quality of output and working independently
  • Strong continuous improvement mindset
  • Ability to plan ahead (using basic tools such as MS Project) and work independently, ability to prioritize

In return we would like to offer you:
  • A challenging and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
    • 5 weeks of vacation, home office, flexible working hours, sick days
    • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
    • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
    • Refreshment in the workplace, company gym, free sports activities, corporate events 
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.


Primary Location
Czech Republic-Prague-Prague-Walterovo namesti 329/1
Organization
JNJ Global Business Servi (7761)
Job Function
Customer Service
Requisition ID
1805693812W