Johnson & Johnson Careers

Application Support Specialist

Istanbul, Turkey
Selling MD&D


Job Description

Requisition ID: 1805693523W

Primary Job Function

The Application Support Specialist (ASS) will provide System Operator Training and application support for new refractive, cataract laser installations or upgrades, Phaco and OSD systems . He/She will also provide optimization and problem-solving support for existing users, e.g. sites experiencing sub-optimal clinical results. The ASS will also be responsible for demonstrating laser equipment at exhibitions and carrying out system demonstrations as directed by his/her manager(s). The role will involve significant travel (minimum 50%) also within Europe.

  • Provide on-site system operator training

  • Provide on-site optimization training and follow-up

  • Provide telephone support

  • Demonstrate equipment at trade shows and other offsite events

  • Provide Sales Training and/or demonstrate equipment for Sales Staff at discretion of manager

  • Provide management information to manager(s) about current trends in the field

Core Job Responsibilities

Support local country activities (internal and external) at J&J’s Vision Experience Centre (customer trainings, wet labs..).

  • Provide booth support at major European congresses

  • Provide sales training and/or demonstrate equipment to local commercial teams at discretion of manager

  • Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results

  • Supporting focus countries and projects at manager discretion

 


Qualifications
  • 2-4 years application support experience in the area of refractive surgery, Femtosecond lasers & cataract surgery
  • Training and/or teaching experience preferred
  • Fluent English required. Another European language advantageous
  • Must possess and maintain extremely high and detailed knowledge of key products
  • Must possess good communication skills towards decision makers
  • Must possess strong presentation and customer service skills
  • Must display excellent problem-solving skills
  • Must display exceptional Operating Room etiquette
  • Should be able to work independently
  • Should possess good reporting and management communication skills
  • Must be flexible toward management and customer needs with regard to work scheduling
  • Willingness to travel frequently

Primary Location
Turkey-Istanbul-Istanbul-
Organization
Johnson & Johnson Sihhi Malzeme Ltd. (7347)
Job Function
Selling MD&D
Requisition ID
1805693523W