Johnson & Johnson Careers

Customer Service Representative

Madrid, Spain
Customer Service

Job Description

Requisition ID: 1805693253W



The overall responsibility of a member in the Customer Service employee is to provide an excellent service to our external and internal customers. The employee shall ensure that all aspects of the cs function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers. 



Report to:


Customer Service Supervisor / Customer Care Coordinator



Main Functions:

  1. Order register, handling and follow up

  2. Solve customer issues fast and accurately

  3. System control according to duties.

  4. Support Sales and Marketing

  5. Warehouse and transportation error follow up

  6. Be prepared to back-up / join and work in all flows within the department

  7. Returns and credits handling

  8. Complaints and recalls handling

  9. Support Supply Chain in regards to consignment inventory, orders, stock levels, replenishment and returns.

  10. Maintain good product knowledge of Global Surgery products

  11. Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo

  12. Diligently fulfill compliance program-related activities and actively participate in relevant meetings.

  13. Know and follow all laws and policies


Essential requirements:

  1. Good communication skills

  2. Customer focus for both internal and external customers. Ability to develop close relationships with customers and colleagues at all levels.

  3. Collaboration and Teaming - The ability to work well across functions and groups.

  4. Well organized with attention to details.

  5. High integrity, being trustworthy and ethical.

  6. Positive attitude. Have a sense of urgency.


Academic Training and Knowledge:

  1. University degree required.

  2. Languages: Mandatory: Excellent knowledge in local language. Preferred: good knowledge in English, written as well as spoken.



  1. One to five years’ experience as a customer service employee or similar position.

  2. Good skills in Business Systems (i.e SAP/ JDE 8.12 or similar)

  3. Good general computer skills and knowledge of Microsoft Office 

  4. Financial awareness / good numeracy skills.

  5. Integrity and Credo-based Actions - The ability to build trust. The willingness to put the Credo top of mind for all decisions.


Desirable Requirements:

  1. Build and grow close customer contacts in daily work.

  2. Close cooperation and alignment with Warehouse/Logistics, Sales and Marketing, Supply Chain Demand planners, Customer Solutions, Finance, Compliance board, Bids & Tender, Regulatory Officer, External suppliers.



  • Connect

  • Shape

  • Lead

  • Deliver

  • Living our Credo


Primary Location
Spain-Community of Madrid-Madrid-
Johnson & Johnson, S.A. (8500)
Job Function
Customer Service
Requisition ID