Johnson & Johnson Careers

Customer Service Assistant

Lisbon, Portugal
Customer Service


Job Description

Requisition ID: 1805692547W

Duties and Responsibilities


·       Interact with clients on the phone, internet, and face-to-face in a professional manner

·       Meet all customer needs and exceed expectations, upholding our strong reputation

·       Continually expand your knowledge of our business in order to

·       Accurately answer question and address client concerns

·       Investigate and pursue client leads, expanding our client base

·       Conduct basic administrative tasks such and copying and filing

·       Generate monthly, quarterly, and annual reports for management

·       Excellent computer skills, including Microsoft Office and databases

·       Familiarity with office equipment and multi-line phone systems

·       Proactively seek solutions to problems, notifying Management when concerns arise



Qualifications

Customer Service Assistant Requirements and Qualifications

  •       High school diploma or equivalent required, college degree preferred
  •       Experience working in customer service
  •       Significant work experience in sales or finance is a plus
  •       Exceptional communication skills, both written and verbal
  •       Outstanding phone and email etiquette
  •      Innovative thinker with a positive attitude
  •       Able to remain calm and professional, even with challenging clients
  •       Able to manage multiple accounts simultaneously
  •       Keen attention to detail and excellent memory, making clients feel known
  •       Ability to learn about our changing product line and articulate specifications readily
  •      Team-player mentality
  •       Able to thrive in a fast-paced, high-volume work environment




Primary Location
Portugal-Lisbon-Lisbon-
Organization
Johnson & Johnson Limitada (8405)
Job Function
Customer Service
Requisition ID
1805692547W