Johnson & Johnson Careers

Customer Service Trainer

Prague, Czech Republic
Customer Service


Job Description

Requisition ID: 1805692088W

Customer & Logistics Services (CLS) is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.
 
CUSTOMER SERVICE TRAINER
Location: Prague
Full-time, maternity cover

The Customer Service Enablement Trainer is responsible for delivering and/or facilitating customer service training across the EMEA Customer Service organization.

This individual will identify gaps in organizational skills and training requirements.


  • Provides support and instructional design for the development of training materials and content for onboarding, technologies training, processes, soft skills, markets, workstation practices, safety, product training and documentation
  • Delivers onboarding, ongoing and ad-hoc training to customer service community across EMEA region
  • Facilitates and administrates tests/evaluations/training requirements for participants
  • Assists in interpretation and explanation of documents such as technical data, safety rules, operating and maintenance instructions, and procedure manuals.
  • Researches relevant resources as needed (internal, external, online)
  • Raises awareness of training, personal development and learning opportunities for customer service teams
  • Collects data and compiles request from customer groups on training needs, progress, and other relevant topics
  • Proofreads and updates training materials as required in cooperation with customer service operations.
  • Collects data on training evaluation and metrics for continuous improvement of training standard




Qualifications

  • University Degree or Equivalent
  • 2-4 years’ relevant experience in training or learning and development + experience with customer service as an advantage
  • Fluent English – high proficiency in written and oral communication
  • Good knowledge of MS Office – proficient in PowerPoint and Excel
  • Experience in SAP is an advantage
  • Dynamic and energetic individual with great presentation skills
  • Able to make quick decisions and be flexible in a fast changing environment
  • Self-driven, proactive approach and passionate about training

In return we would like to offer you:
  • A challenging and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
    • 5 weeks of vacation, home office, flexible working hours, sick days
    • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
    • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
    • Refreshment in the workplace, company gym, free sports activities, corporate events 
    • The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location
Czech Republic-Prague-Prague-Walterovo namesti 329/1
Organization
JNJ Global Business Servi (7761)
Job Function
Customer Service
Requisition ID
1805692088W