Johnson & Johnson Careers

IT Lead, Digital Channels

High Wycombe, United Kingdom
Business Relationship Management

Job Description

Requisition ID: 1805690268W

IT Lead, Digital Channels

Location: High Wycombe

Travel: Some travel to European offices

Closing Date: 16th November 2018

Janssen is one of the world’s leading research-based pharmaceutical companies, with operations throughout the world and employs more than 500 people in the UK.

The company is committed to being a transformational medical innovator, delivering high value medicines, and has introduced a range of innovative treatments that can make an important difference to the lives of patients with serious health conditions such as schizophrenia, epilepsy, myeloma and other cancers. Medicines developed by Janssen are used to treat around 1,500 million patients every year.

We are part of the Johnson & Johnson family of companies, which comprises around 250 operating companies throughout the world and employs approximately 120,000 people in 57 countries, 6,000 of them in the UK. 

Department Profile

The UK Business Technology team is part of the Regional Commercial Pharmaceutical IT group, and operates in a multi-disciplinary and matrixed environment to deliver regional and specialised local business solutions for the UK organisation, and across Europe, Middle East and West Africa.

Working closely with UK & Irish stakeholders, regional Product Line Owners and J&J Technology Services, the team promote, shape, define and commission business technology solutions in the areas of:

  • multi-channel customer engagement through digital channels
  • analytics and reporting
  • customer relationship management and engagement
  • organisational collaboration and productivity
Job Profile:

The UK Business Technology team is currently looking for an IT professional with proven business analyst and project management skills, and expertise across the digital technology ecosystem to deliver projects within the digital channels space.  This position will involve working directly with business stakeholders, technical product delivery teams and external customers to shape, define and deliver:

  • solutions to help communicate with healthcare professionals and patients
  • solutions that support our organisational digital transformation and drive to a greater integrated digital customer experience
  • solutions that gather real world evidence of results with our medicines or underpin patient access programmes for our key products

Main Duties & Responsibilities
  • Be a technology partner, working with business stakeholders to identify unmet needs, propose IT solutions, and assist management in the development of business cases and project charters
  • Be a business analyst, leading the technical discovery process for potential digital projects, scoping needs, gathering requirements and producing functional specifications for a solution build, based on regional and global standards, using our rRDM methodology (rapid Requirements Definition & Management)
  • Ensure technology projects are built and documented in accordance with the strict compliance regulations of J&J and healthcare, including information security, privacy and GxP as required.
  • Take a regional view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised solutions where possible
  • Proactively match business needs with existing J&J technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and harmonised process, and highlighting value in a business context
  • Cultivate relationships with marketing brands teams, medical, multi-channel and operations groups, external agencies and partners to develop deep insights into the needs of our business departments and customers
  • Represent IT with external partners and customers, and consult on selection and approval of third party service providers regards web and mobile solutions
  • Work with Regional Product Line Owner/s to shape long term solution roadmap according to business priorities, and understand the technology roadmap
  • Provide rapid prototyping and conceptual designs where requirements are ambiguous or unproven
  • Manage delivery of local/regional solutions through the J&J Development team, acting as Product Owner in scrum development
  • Help content partners (e.g. marketing agencies) adhere to technical specifications when providing design and content


Qualifications & Experience

  • Degree in Computer Science/Business Information Systems, Engineering or related discipline
  • Certification in Business Analysis (e.g. ISEB Business Analysis Diploma) and Project Management (e.g. PRINCE2, APMP) areas
  • Current or very recent role is business facing
  • Expert in the digital technology ecosystem (e.g. static/dynamic web, mobile apps, hosting approaches, frameworks, media)
  • Good understanding of HTML/CSS/JS, web frameworks such as Drupal, responsive design, content management systems and web analytics
  • Relevant experience, ideally digital technology related, inc. hands-on experience with web and mobile solution delivery
  • Able to recommend and challenge choices around the best technology approaches (solution design) to meet business needs
  • Experience working in process-driven regulated environments (SDLC, Agile) co-ordinating internal and external delivery partners toward a single goal, operating within rigorous compliance guidelines

  • Able to influence across a range of business roles and stakeholder seniorities
  • Effective team working
  • Ability to build effective relationships with customers, matrix teams, suppliers, partners etc.
  • Clear written and verbal communication skills
  • Good at facilitating workshops and meetings, and negotiating
  • Genuine passion for technology, understanding how things work, and for applying technology to bring value to businesses/customers
  • Continuous learner, able to demonstrate a familiarity with current trends
  • Capable to take a “hands-on approach” to experiment and try things if needed
  • Can communicate effectively with technical and non-technical stakeholders at different levels

Primary Location
United Kingdom-England-High Wycombe-
Janssen Cilag Ltd. (7360)
Job Function
Business Relationship Management
Requisition ID