Johnson & Johnson Careers

Senior Logistics Specialist

Ho Chi Minh City, Vietnam
Strategic Sourcing/Logistics


Job Description

Requisition ID: 1805689724W

What type of mark will you make?

 

Your unique talents and perspective can make a vital contribution to innovative products that improve the lives of people everywhere. Career opportunities within Johnson & Johnson companies may provide you with an ideal setting to build your leadership experience; express your passion and touch the world.

 

Build Your Career with Johnson & Johnson

 

Johnson & Johnson is a leading and one of the largest healthcare companies in the world including three sectors: Pharmaceutical, Consumer and Medical Device & Diagnostics. We are well-known for QUALITY, an achievement brought about by careful planning, a conscious and consistent effort in using advanced manufacturing technology and providing excellent development opportunities for people to attain optimal performance. Our products are recognized in the worldwide market under the brands of JOHNSON's, CLEAN & CLEAR, MODESS, CAREFREE, LISTERINE, BAND-AID, and so on.

 

At Johnson & Johnson, our company's ethical character is defined by our people. We strive to attract people with strong, positive values, and we develop, reinforce and reward those values. Our special set of values is embodied in Our Credo, a respected, legendary document that has guided our company for almost 70 years. As our ethical framework, it outlines our responsibility to our customers, employees, communities and stockholders. As you get to know us, you'll realize that our people choose to live Our Credo - to work at making it vital day-in and day-out - not because it is required, but because it feels right.

 

If you are looking for more than a job, and are inspired by the opportunity to create the future to bring quality of life to the world, we invite you to build your career with us.

Overall purpose of job:

  • Senior Customer Service Specialist 
  • J&J is a leading and one of the largest healthcare companies in the world including three sectors: Pharmaceutical, Consumer and Medical Device & Diagnostics. J&J Consumer Vietnam with products are recognized in the worldwide market under the brands of JOHNSON's, CLEAN & CLEAR, MODESS, CAREFREE, LISTERINE, BAND-AID, and so on.
  • Senior Customer Service Specialist is to manage a customer service team and ensure Customer Orders are delivered on-time and in-full (OTIF) in a cost efficient manner whilst always seeking ways to improve service

Essential duties and responsibilities:
I Customer Service

  • Responsible for Consumer – Customer service in leading and supervising customer service team in archive the customer service goal – OTIF, DIFOT
  • Responsible for Consumer – Customer service, as 1st point of escalation for Customer Service issues with Trade and Sales teams includes handling of sale orders, sample sale orders, allocations, returns and operational complaints.
  • Responsible for Customer Relationship in providing timely responses to customer inquiries and resolving customer complaints or issues.
  • Liaises with franchise people and Planning on sales plan.
  • In charge of customer services in providing daily, weekly sale update to management board and sale team.
  • Coordinates with 3PL on daily activities to deliver the business goals.
  • Implements and ensures SOPs relating to pricing, forecasting and customer complaints followed and complied
  • Ensure all customer complaints regarding orders, billing, shipping and products are recorded, tracked and reported properly.
  • Ensure compliance to all training requirements.
Ensure compliance to all training requirements.

  • Coordinates with QA/RA to ensure customers’ complaints are addressed appropriately and support where required.
  • Responsible for invoice printing issuance process management, including: prepare invoice with CLS manager's signatures, update the invoice tracking report, filing invoice documents


Qualifications

Job Requirements:

  • Have at least 2 years in Supply chain, logistic experience, especially in Customer Service, handling for customer order process, experience in FMCG is a plus
  • Have SAP experience in Order-To-Cast Process.
  • Ability to deal with uncertainties and multi-tasks
  • Effective communication & interpersonal skills/ Good analytical skills
  • Problem solving & decision making with internal and external customers
  • Good English writing & speaking
  • Proficiency in MS Excel/PPT



Primary Location
Vietnam-Ho Chi Minh City-Ho Chi Minh City
Organization
Johnson & Johnson (Vietnam) Co, Ltd (7338)
Job Function
Strategic Sourcing/Logistics
Requisition ID
1805689724W