Johnson & Johnson Careers

HR Admin Center Team Lead

Manila, Philippines
Human Resources

Job Description

Requisition ID: 1805675211W

The Regional Administration Team Lead is responsible for coordinating and supervising the Administration Team in the Regional Service Center supporting employees, manager and other human resource teams. This person provides applicable services for employees within region and countries which include Benefits, Leave and Absence, Compensation administration, Exit Management & Workforce data Management. This person ensures the timely resolution of client issues, concerns and inquiries regarding HR policies and programs using standard tools, processes and guidelines to achieve performance goals, customer satisfaction and delivering service in a timely and accurate manner.

Major Duties and Responsibilities:

• Supervise Regional Administration operational activities to achieve target key performance indicators, operational level agreements and service levels by executing resource planning to ensure availability of staff and support.
• Execute the in-scope Admin operational plans to increase the effectiveness of services while improving the customer experience.
• Lead a regional team responsible for day-to-day delivery of (not limited to):
o Policy administration and legal compliance.
o Benefits administration, leave and absence administration and compensation administration.
o Exit Management activities to include coordination of separation procedures including separation packet creation, arranging exit surveys, and other off-boarding activities.
o Workforce Data Administration services to include employee data changes, mass updates, business structure updates, data quality audits and reviews.
o Enforcing sensitivity and confidentiality with employee personal data.
• Provide insights and intelligence with respect to trends and opportunities.
• Resolve escalated inquiries requiring higher level knowledge and authority and expertise.
• Monitor real-time operational performance and ensure team is staffed appropriately for anticipated work volume and escalation of unusual events including malfunctions with enabling technology.
• Participate with resource forecasting requirements.
• Responsible for achievement of the service level agreements and business performance goals by encouraging and improving the accuracy and efficiency of team members.
• Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Manager, Regional Administration Center.
• Provide daily and monthly performance feedback and coaching; monitor the development and training needs of team members.
• Drive team engagement and adherence to a global culture identity for GS HR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.
• Foster a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in HR GS in alignment with the Company's Leadership Imperatives.
• Build a pipeline of diverse talent within the Regional Total Rewards / Exit Management / Data Management Administration team and across the Regional Administrative Center team. Enable a Credo-based & High-Performance Culture within team.
• Provide management, direction, coaching, feedback, and, where appropriate, discipline to subordinate team members.


Required Minimum Education: Bachelor’s Degree 

Required Knowledge, Skills and Abilities:

• 6+ years progressive experience managing HR administrative activities in support of Compensation, Benefits, Leave and Employee Services and/or Data Management
• Strong supervisory skills; operates as a global leader with understanding and appreciation for regional differences.
• Uncompromising commitment to client and customer satisfaction
• Experience with Total Rewards systems
• Experience with customer service software applications (e.g., case management)
• Effective partnership and relationship building skills with key stakeholders
• Good capability in assessing, developing and hiring talent
• Ability to establish a culture focused on continuous improvement
• Identifies opportunities, risks/issues; assesses implications, formulates recommendations
• Coaching and collaboration skills.
• Analytical thinker
• Results oriented and ability to motivate team to high levels of performance
• Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build a cohesive, and focused team
• Ability to provide clear direction quickly and on-demand
• Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
• Strong written and verbal communication abilities; formal presentation and facilitation skills
• Can be trusted to maintain confidential information

Primary Location
Philippines-National Capital-Manila
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Human Resources
Requisition ID