Johnson & Johnson Careers

Customer Service Executive

High Wycombe, United Kingdom
Customer Service

Job Description

Requisition ID: 1805673076W

Title: Customer Services Executive
Region: High Wycombe
Closing Date: 21st of August 2018
At Janssen, we are dedicated to addressing and solving some of the most important unmet medical needs of our time in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases.  Driven by our commitment to patients, we bring innovative products, services and solutions to people throughout the world. Janssen is a pharmaceutical company of Johnson & Johnson.  Please visit for more information.
Role Purpose:
To interact with customers and process customer orders in a timely and accurate manner to maintain optimum customer service standards to ensure that patients receive their medicine.
To resolve delivery issues and provide support throughout the team.
As a Customer Services Executive your main responsibilities will include:
Customer order processing
  • Process orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, EDI & Email
  • Create new accounts in line with Good Distribution Practice and SOP-10243.
  • Check that orders meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs license.
  • Respond to all customer orders to ensure UK & Ireland patient demand is met
  • Check that daily working practices comply with Sarbanes Oxley controls.
Queries and Complaint Handling
  • Answer and process telephone calls which may be:
    • Order related
    • Query related
    • Claim related (stock discrepancies, returns, free of charges)
  • Log all complaints on our Complaints Management System and Logistical deviations on Trackwise
Ad hoc projects
  • Support any existing, or new, projects which may arise that improve efficiencies and support the business
  • Build and maintain relationships with internal departments to collaborate on continually improving processes etc.
  • Build and maintain relationships with external customers.

The successful candidate will have:
  • Strong Microsoft Office skills
  • The ability to communicate effectively with people at all levels
  • Strong Listening Skills – You will be acting as the customers first point of contact.
  • Previous experience of SAP would also be advantageous but is not a prerequisite requirement. 
We respectfully request Government Officials to identify themselves as such on application; for the purpose of the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Janssen-Cilag Ltd, a Johnson & Johnson company.  Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.

Primary Location
United Kingdom-England-High Wycombe
Janssen Cilag Ltd. (7360)
Job Function
Customer Service
Requisition ID