Johnson & Johnson Careers

【Medical】DPS Customer Service Staff (JOINT)

Chiyoda, Japan
Customer Service

Job Description

Requisition ID: 1805668002W

General Summary:

Responsible for responding to customer inquiries and resolving customer


Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.


Duties & Responsibilities:

• Investigates and resolves customer complaints regarding billing, shipping

delays and products.

• Responds to customer inquiries regarding orders, changes, cancellations,

delivery dates, application of products, and pricing.

• Processes orders by inputting to system, providing confirmation to customers

regarding order receipt and availability.

• Generates non routine correspondence to secure additional customer

information or resolve customer disputes.

• Serves as liaison with sales, manufacturing, purchasing, engineering and

shipping personnel to handle customer inquiries and complaints.

• Solicits and tracks customer feedback.

• Conducts customer surveys.

• Analyzes and reports on results.

• Tracks carrier performance and alerts management when performance metrics

aren’t met.

• Places orders for replacement parts and/or for correcting errors such as

shipment of wrong item or shortages.

• Compiles shipping data and analysis


Years of Experience

Generally requires (2-4) years related experience


Education Level

Associates Degree or Equivalent

Primary Location
Johnson & Johnson K.K. (8235)
Job Function
Customer Service
Requisition ID