Johnson & Johnson Careers

Senior ATR Manager, Service Delivery Accenture Operations

Manila, National Capital
General Accounting


Job Description

Requisition ID: 1805666656W

Policy and Strategy Development
  • Develop related policies and procedures and ensure compliance as administered in GS Finance-Asia.
  • Participate in strategic planning for GS Finance-Asia as required.
  • Identify additional transition scope for GS Finance Manila particularly affiliates operating in Asia.
  • Identify and lead opportunities in continouscontinuous improvement, operations, efficiency, costs savings, and other areas in the GS Finance Manila Asia scope.
     
    Service Delivery Management
  • Provide leadership and guide Account-to-Report process managers in overseeing the total Account-to-Report; make final decisions regarding day-to-day business operations and service delivery where required.
  • Manage a regionally focused Account-to-Report team and provide support to the other Account-to-Report process teams.
  • Organize the team and take the lead in the period close activities and manage team performance including closing the accounting period and providing accurate and timely reporting  to the Asia Operating  Companies/MRCs.
  • Ensures that all Account-to-Report activities are performed by the team including review and approval of balance sheet account reconciliations and journal entries, generation of all period close reports and SOX requirements according to the J&J Finance Calendar, timely preparation of all Bravo submissions, preparation and submission of all other J&J Corporate reporting requirements and standard and ad-hoc franchise reporting, and system support functions.
  • Oversees the transaction processing including processing of all journal entries, reconciling feeder systems to the General Ledger and Balance Sheet account reconciliations.
  • Build and maintain efficient working relationships with all internal customers, query management, supporting the change request process, delivering service in line with agreed controls and procedures and reporting monthly performance in accordance with Service Level Agreements.
  • Accountable for overall customer satisfaction and meeting required service levels in the Asia functions covered for GS Finance–Manila service delivery.
  • Develop and evaluate performance indices to measure operational efficiency against best practices.
  • Drive continuous improvements in service levels, customer satisfaction, system enhancements to enable greater process efficiency and effectiveness.
  • Resolve complex or critical process issues which go beyond process managers’ capabilities.
  • Manage and resolve complex business problems, issues, and risks in coordination with management team.
  • Direct the preparation of reports where necessary.
  • Review and analyze management reports as required and drive necessary actions for improvement.
  • Monitor resource utilization and manage resource allocation, including identifying changes to long term resource needs and implementing necessary actions.
  • Responsible for the planning, management and overall delivery of services in the Asia finance scope.
 
Internal and External Representation
  • Represent the Asia Account-to-Report process teams for GS Finance-Asia and lead change efforts in the GS Finance-Asia space.
  • Work closely together with other Process Managers in Asia and cross-regions to ensure best possible communication and interaction across the process teams.
  • Develop and maintain effective working relationships with key internal stakeholders (Divisional Finance Directors, BU Financial Controllers, Corporate Finance) covered by Asia scope serviced by GS Finance-Asia.
  • Develop and maintain effective working relationships with external business partner for the outsourced operations (Accenture) to delivery timely and quality service delivery.
     
    Administrative Management / Service Support Coordination
  • Ensure complete set of operational policies and SOPs for Asia scope. Perform necessary reviews on operational documents for quality & appropriateness before being forwarded to stakeholders.
  • Liaise with service support functions to ensure Asia scope operations are covered and required service levels are met.
  • Ensures enforcement of center operational policies and procedures during scope work periods; interface with J&J campus on policies and procedures (e.g. Facilities, BCP, HR) where necessary.
  • Oversees planning of Asia Account-to-Report team scope activities or functions.
  • Issue Escalation:
    • Strict enforcement of the Global Escalation Process
    • Resolve all operational issues prioritizing those with  SOX compliance risks
    • Categorize issues for escalation to avoid duplicate effort
    • Accountable for issue escalation to higher management for timely resolution if required
    • Work with relevant stakeholders to resolve and prioritize issues / initiatives related to service performance management and service support
 
Continuous Improvement
  • Lead identification of opportunities for continuous process improvement and innovate solutions and system enhancements so the team can operate in an efficient and cost effective manner.
  • Focus on simplification, standardization, quality improvement and reduction of cost to serve.
  • Proactive involvement in determining, executing, and sharing best practices.
  • Drive the implementation of business process improvement initiatives at all times.
     
People Management
  • Cultivate customer service culture, team cohesion, and collaboration within the Asia team through collaboration and team building activities with the management team and staff.
  • Direct and manage process teams’ goals, work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times.
  • Retain and motivate staff so that the workforce functions effectively, efficiently and safely.
  • Proactive involvement in the recruitment and hiring process of backfills and ensure adequate resources within the team.
  • Implement cross-function training across processes and service support teams where possible.
  • Pro-actively allocate resources – including job rotations and cross training to encourage Career Pathing, development of multiple capabilities, and knowledge sharing.
  • Ensure team members have the appropriate skills, supporting tools and technologies to enable them to deliver effective customer service.
  • Create a work environment that allows team members to develop their skills and be continuously challenged.
  • Provide leadership, coaching, counseling, training and guidance to the team so they can proactively carry out their role with the highest possible standards in mind.
  • Set annual performance Goals and Objectives and monitor and evaluate team performance using the 5 Conversations to ensure that Business and Leadership goals are met and/or exceeded.
  • Coach and train direct reports to improve skills and knowledge required to perform his/her job effectively.
  • Counsel direct reports on performance improvement and career development.
  • Resolve team conflict with sensitivity, tact and fairness.
  • Drive operations to achieve a balanced workload, quality recruitment and high team motivation and morale.
                                                           
Audit and Compliance
  • Support internal and external auditors and legal authorities with the execution of required activities – ensures staff are made available to support audit requirements.
  • Ensure current processes, operations, systems, databases and information security are up to date and comply with proper accounting and legal principles/policies/procedures, including GAAP, Company WWP (World Wide Procedures), SOX and others.
  • Ensure full compliance of all day-to-day operations in accordance to J&J’s CIA standards and WWP.
     
    GS Finance-Manila Asia Scope Transitions
  • Provide Inputs to the Project Management Team during the design and build phase of the scope covered.
  • Work with the Project Management team to understand the overall scope of work, the MRCs/Operating Companies in scope, and the split of roles and responsibilities.
  • Work with the Project Management Team to ensure the successful transfer of activities for MRCs/Operating Companies in scope. Support transition activities across service delivery and service support functions for each wave of transition.
  • Allocate team resources to support transition activities during the Knowledge Transfer Training.
  • Support other transition activities as required.


Qualifications
  • At least University degree in finance related field or equivalent with professional certification (e.g. CPA)
  • At least 10-12 years experience in operations with comprehensive understanding of process and procedures, service management concepts, as well as compliance and control
  • At least 6 years in a management and/or supervisory role
  • Experience in shared services center of a multinational corporation desirable
  • Able to read, write and speak English fluently
  • Ability to speak Chinese or Japanese is preferred

Primary Location
Philippines-National Capital-Manila
Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
General Accounting
Requisition ID
1805666656W