Johnson & Johnson Careers
Acuvue Account Manager
Requisition ID: 1805666426W
About the company
Take the opportunity to become part of the success story behind one of the world’s fastest growing consumer companies. At Johnson & Johnson we have a truly unrivalled brand portfolio with power brands across multiple categories including but not limited to Johnson’s®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®. We have achieved consistent growth and our breakthrough plans for the future make this a great place to further your career.
Job title: ACUVUE Account Manager - Multiple Locations including
- Essex/East London/South East
- South London/Wimbledon/Clapham
- Nottingham/Central UK
Reports to: Area Sales Manager
Department: Vision Care UK
KEY OBJECTIVE OF AAM
Achieve territory business goals including revenue growth targets in line with J&J CREDO values.
Develop effective business relationships with customers primarily through face-to-face interaction in practices to drive existing and future growth potential of the ACUVUE® portfolio.
Achieve agreed sales revenue, distribution and product mix targets (both annual and cyclical) across all customer channels (Independent, Regional and National Optical Retailers).
Deliver key sales force effectiveness measures as agreed in annual territory plan; including calls per day, customer facing time, and effective coverage and frequency of customer base.
Demonstrate accurate and timely reporting including the use of the Customer Relationship Management (CRM) system.
Utilisation of the company’s adopted selling tools and materials to ensure consistent clinical, commercial and category messages are effectively communicated to customers.
Demonstrate effective behaviours and performance against the J&J Vision Care Sales Competencies.
Meets objectives agreed within personal development plan as agreed with Area Sales Manager.
KEY AREAS OF RESPONSIBILITY
Effective territory planning and preparation: Use all available sales and share data to plan and execute journey plan to capitalize on the business growth opportunities across all categories, channels and customer segments.
Maintain comprehensive, accurate and up to date product and clinical knowledge of ACUVUE® portfolio, undertaking and passing regular clinical and selling skills assessments.
Convince the business decision makers and eye care practitioners of the clinical and commercial superiority of the ACUVUE® range of products; and in persuading them to be proactive in their promotion and prescribing of the ACUVUE® brand.
Take responsibility for the overall account management of all customers on the territory; understanding customer needs, resolving customer complaints/queries and building strong partnerships to achieve long term business building.
Effectively manage and monitor the sales performance of all customers within the territory on weekly, monthly, cyclic and annual basis in order to achieve territory business goals.
Implement marketing and category initiatives throughout customer base according to company priorities and customer needs; including the launch of new products and services.
Actively identify and partner with key customers to undertake joint activities and initiatives to drive mutually beneficial growth, taking ownership for evaluation of customer activity and operating within agreed budgets.
Follow the company ethos of maximizing the customer experience in the passionate pursuit of creating promoters of J&J Vision Care and the ACUVUE® Brand.
Maintain up-to-date knowledge of the industry, marketplace, customers and competitors – feeding timely and relevant information to wider organisation.
Attend all Regional, National and European Sales meetings and internal meetings as required.
Provide representation for J&J Vision Care at regional and national clinical and educational conferences and customer meetings that may include evenings and weekends.
Demonstrate honesty and ethical behavior in all areas of responsibility
Be the face of J&J Vision Care and act as a role model for the J&J CREDO values.
Champion ethical standards and operate at all times within J&J Commercial and Health Care Compliance and regulatory guidelines.
Health and Safety
Maintain thorough understanding with detailed personal health and safety responsibilities including SAFE fleet policy for company car users.
Experience in a sales role within a customer focused environment.
A proven track record for achieving targets and delivering success.
Experience of the optical industry.
Commercial/Key account management.
Educated to degree level or equivalent ideally with a business or science background. Relevant optical professional qualifications also considered.
Full Driving license (with no more than 3 points).
Sales competency and/or selling skills training.
Competent user of a variety of computer software packages: including, Microsoft Word, Outlook, Internet Explorer, Powerpoint, and Excel.
Understanding of CRM systems.
Strong selling technique
Account / project management
Key Opinion Leader (KOL) development
Demonstrate a sound knowledge of territory & account management, with strong analysis, territory planning and ability to execute plans.
Demonstrate a strong understanding of customer needs and motivations in order to create customer value.
Ability to influence, persuade and gain commitment from others through good interpersonal skills.
Proficient presenter/communicator who recognises when to persuade, motivate, or inspire others; comfortable in all settings including one-on-one and in front of large groups.
Ability to build sustainable and long lasting business partnerships with customers.
Capable of working independently with a high degree of self motivation and personal accountability.
Effective time management, prioritization and organisation of tasks and responsibilities in order to meet agreed timelines.
Able to collaborate with other team members, colleagues and peers across the wider organisation.
Strong sense of urgency and high level of energy.
Candidates must reside within the territory boundary in order to optimize travel time.
The reward for high performance is an attractive benefits package that includes, amongst others, a highly competitive salary, company car, pension scheme and excellent bonus opportunity.
Johnson & Johnson Medical Ltd. - fka -Ethicon Ltd. (7355)