Johnson & Johnson Careers

Lead, Compensation & Talent Operations

Manila, National Capital
Human Resources


Job Description

Requisition ID: 1805665726W

Position Summary

You will work within a team environment from the J&J Philippines location, reports to a manager based in Manila. You will connect daily to a global team and must be amenable to flexible shifts during Vitals Events, such as Year End Compensation, Performance Planning, Mid-Year, and Year End Performance. You will ensure that deliverables meet or exceed individual objectives, adhere to department goals, and align with HR strategies.

Responsibilities:


• Lead team delivery of day-to-day operational transactions, audits, and ticket resolution across the areas of Performance and Development, Talent, and Compensation Administration.
• Assist with team training and partner with Sr. Manager on training gaps.
• Assist and provide backup support to Sr. Manager – Vitals, in managing stakeholder relationships.
• Performance Ticket Support – receive and action against escalated global ticket requests related to Performance Administration.
• Assist in development of necessary documentation, including Work Instructions, process maps, and Job Aids, to support Vitals processes.
• Support Sr. Manager, Vitals, in creation and maintenance of partnerships between Operational Tiers, to drive efficiencies, share knowledge, and ensure proper training across tiers.
• Contribute input to Change/Communications team as necessary, including content for job aids and communications related to Vitals Administration.
• Provide third tier resolution for any escalated issue.
• Manage Issue & Change requests through the Change Control process.
• Liaise with stakeholders (i.e. Total Rewards and Talent Leadership)
• Liaise with Operational counterparts in preparation and execution of operational activities related to Vitals events (counterparts include Regional Contact Centers, Regional Workday Support Teams, Design Teams)
• Provide subject matter expertise to team and management in support of related Vitals efforts.
• Ticket Support – when necessary, receive and action against escalated global ticket requests related to Vitals Administration.
• Assist Sr. Manager – Vitals with aligning team schedule as needed for Year End Support
• Lead analysis and solution proposal in response to unforeseen break/fix situations.
• Lead testing efforts for enhancements or scheduled upgrades.
• Partner with Sr. Manager – Vitals to align resources as needed.

Staff & Organization Development

• Effectively manage employee performance using established company tools/methodology. Assure that company policies and practices are followed, and set an example for team member(s).
• Set goals and facilitate growth and development to meet individualized employee career goals, motivational needs, and organizational opportunities.
• Provide direct coaching to direct report(s).
• Active participate in Talent Management strategies with direct reports; assist in meeting long term goals and future interests.
• Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience. Monitor results to improve effectiveness and efficiency. 





Qualifications

• Bachelor's Degree Holder
• With at least 3 years related experience
• With strong people management experience
• 3-5 years of hands-on experience with an ERP system required, Workday or SAP preferred.
• Operational experience on a Global Operations Team.
• Previous experience with internal stakeholder management.
• Proficient analytical and problem solving skills required.
• Strong fluency in both written and spoken English to communicate with global team members, peers, and customers.
• Ability to connect and collaborate with team members globally.
• Attention to detail a must.
• Ability to act independently and decisively.
• Ability to train a team, partner with management to lead an operational process, and gauge individual and team performance.
• Demonstrated training experience, either formal or informal. Must be able to successfully train other team members in concepts and transactions.
• A sense of urgency – ensure timely resolution, ability to work under pressure, meet deadlines.
• Ability to demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
• Comfortable in handling ambiguity and fluid situations, demonstrating a pragmatic approach.
• Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.
• Ability to excel in a team based environment.
• MS Word, Excel, and Outlook experience.
• Advanced MS Excel Skills required (Pivot Tables, V-Lookups)

Primary Location
Philippines-National Capital-Manila
Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Human Resources
Requisition ID
1805665726W