Johnson & Johnson Careers
Customer Service Specialist
Requisition ID: 1805659061W
Principal Duties and Responsibilities
§ Follow the “order to cash” process to support business strategy, ensure all activities are strictly in compliance with company’s requirements
§ Collaborate with top key customer for customer collaboration program to improve customer experience and satisfaction
§ Evaluate, define, and implement process and system (SAP/EDI/Portal/JJPC) improvement opportunities to meet “order to cash” management needs.
§ Maintain and optimize the master data process in cross sector, including Customer and Material Master data
§ Provide professional and quick response on customer complaints and injury.
§ Lead the different communication network to enhance the relationship with internal stakeholders
§ Keep documentation for customer service operation per SOP/SOX
§ More than 2 year working experience in supply chain, preferably in customer or logistic service.
§ Genuine interest and passion in developing one’s career in supply chain and logistics
§ Leadership potential, in driving for necessary changes, and in delivering results.
§ Excellent communication skill and problem solving agility
§ High curiosity and learning agility under various environments
Bachelor Degree or above, preferably in Logistics, Supply Chain, or International Trading.
Good command of written and spoken English (CET-6 or above)
Comprehend the MS-Office
J&J (China) Investments Ltd (7046)