Johnson & Johnson Careers

Customer Service Specialist

Shanghai, Shanghai
Customer Service

Job Description

Requisition ID: 1805659061W

Principal Duties and Responsibilities

§   Follow the “order to cash” process to support business strategy, ensure all activities are strictly in compliance with company’s requirements

§   Collaborate with top key customer for customer collaboration program to improve customer experience and satisfaction

§   Evaluate, define, and implement process and system (SAP/EDI/Portal/JJPC) improvement opportunities to meet “order to cash” management needs.

§   Maintain and optimize the master data process in cross sector, including Customer and Material Master data


Other Responsibilities

§   Provide professional and quick response on customer complaints and injury.

§   Lead the different communication network to enhance the relationship with internal stakeholders

§   Keep documentation for customer service operation per SOP/SOX


Experience/Key Qualifications

§   More than 2 year working experience in supply chain, preferably in customer or logistic service.

§   Genuine interest and passion in developing one’s career in supply chain and logistics

§   Leadership potential, in driving for necessary changes, and in delivering results.

§   Excellent communication skill and problem solving agility

§   High curiosity and learning agility under various environments



Bachelor Degree or above, preferably in Logistics, Supply Chain, or International Trading.



Good command of written and spoken English (CET-6 or above)

Comprehend the MS-Office

Primary Location
J&J (China) Investments Ltd (7046)
Job Function
Customer Service
Requisition ID