Johnson & Johnson Careers

Senior Manager, Insights and Experience Strategy

Singapore, Singapore

Job Description

Requisition ID: 1805658869W

Who we are:
J&J Design is an internal design team responsible for creating desirable, feasible and viable holistic end-user solutions across all of Johnson & Johnson’s business sectors: Consumer, Pharmaceuticals and Medical Devices. In collaboration with business partners across the global organization, we apply design thinking to drive transformational health outcomes for all who use our products and services. Our focus on care-centered design enables us to deliver on Johnson & Johnson’s mission to profoundly change the trajectory of human health. 

We are looking for a Senior Manager, Insights & Experience Strategy for our new Design Lab located in Singapore. 

The short version: 
  • You have 8+ years of experience as Design Researcher/Strategist with exceptional communication and presentation skills
  • You will passionately promote the benefits of care-centered design, enabling the business to evolve its thinking and approaches from single-point to holistic ecosystem design solutions.  
  • You are expert in leading interdisciplinary teams through ambiguous situations into clear opportunities, partnering closely with fellow designers, product managers, and business partners.
  • You will drive design thinking collaborations from need finding through to prototypes. 
  • You will show a bias toward action and ability to thrive in ambiguity
  • Humble to your core with a strong emotional intelligence.

What is the position?
Our Insights and Experience Strategy (IXS) team is responsible for introducing differentiated, design-related methodologies into the organization that enable new ways of working, while also delivering innovation projects that make impact. IXS additionally develops new brand and communication strategies from an experiential foundation. Through Experience Design, we also design new business models and value exchange. 

J&J Design is looking for a creative and accomplished strategist for the role of Senior Manager, Insights and Experience Strategy to be key member of our new Singapore Design Pod. This position will focus on leading and collaborating on regional and global innovation initiatives and building innovation capacity to support short and long term business growth objectives in APAC. The Senior Manager will be an integral part of JJ Design and work closely with partners in Marketing, R&D, Technology and other, internal service organizations that serve our Consumer and Healthcare business units.  

What will you do?

You will be responsible for setting up and directing primary design research activities, leading teams through research and synthesis, facilitating the conceptualizing of  future states, providing strategic direction and collaborating on designing compelling solutions that deliver on business requirements and, most importantly, the needs of people: consumers, patients, customers,  health care providers and their beneficiaries. 

  • Collaborate with senior leaders within the region and other internal and external stakeholders to support effective program planning and execution.
  • Lead and co-execute design-led innovation initiatives, including establishing and ensuring strong program management in close collaboration with J&J Design and the sponsoring team.
  • Plan and execute primary and secondary design research that uncovers unique, actionable insights and opportunities that inspire teams to generate innovative solutions.
  • Lead the synthesis of disparate inputs into clearly communicated opportunity areas, while also being able to facilitate ideation in workshop settings.
  • In close collaboration with other designers, co-develop winning, innovative concepts that can be iterated with end users and other stakeholders. 
  • Lead and mentor juniors, and influence seniors on the finer aspects of design thinking and design-led innovation. 


Top candidates will show that they embody care-centered design leadership,  as well as possessing a razor sharp ability to synthesize disparate noise into coherent opportunities for design.

  • A Bachelor’s degree in a design related field is required. Masters desired.
  • 8+ years of experience in one of these areas: Design Research / Strategy, 
  • Expert practitioner in Design Thinking, and design-led Innovation.
  • Portfolio with case studies reflecting strong subject matter expertise with proven results in bringing compelling insights to teams that have resulted in demonstrable innovation.
  • Proven results managing multi-disciplinary design teams is required.
  • Strong facilitation skills required to engage a variety of stakeholders along the design process.
  • Proven results in developing clear and engaging communications, with proficiency in design-related software such as Adobe CSS, as well as Microsoft Office Suite, prototyping skills of any fidelity, are strongly desired.
  • Experience in navigating large, matrixed organizations is highly desired.
  • Extensive ethnographic research experience and network in APAC a plus. 
  • The role is located in Singapore and may require a minimum of travel.
  • Above all else: 
  • Humble to your core with a strong emotional intelligence. 
  • Constantly advocate for the power of design both now and in the future of J&J. 
  • Synthesize, simplify and smile.
  • Be the change you seek

Primary Location
Johnson & Johnson Pte. Ltd. (8435)
Job Function
Requisition ID