Johnson & Johnson Careers

Senior Customer Quality Engineer

Inverness, Scotland
Quality Assurance

Job Description

Requisition ID: 1805658655W

Senior Quality Engineer (Complaint Management)
Inverness, United Kingdom

LifeScan is a Johnson & Johnson company.  LifeScan Scotland was created in 2001 when Johnson & Johnson acquired the UK assets of Inverness Medical Ltd, a medical device company established in Inverness in 1995 to design and manufacture glucose test strips, and design electronic meters for the global diabetes market.   
With a focus on future development, LifeScan is committed to “creating a world without limits for people with diabetes.”   Around 1,000 people are employed at the Inverness site, which is regarded as Johnson & Johnson’s centre of excellence for diabetes and self-monitoring of blood glucose (SMBG).  

We have an excellent opportunity for a Senior Quality Engineer. It’s exciting times here at LifeScan so this is a great opportunity to join our complaint management team and shape the future way of working. 

What you’re great at: 

The Complaint Management team is a key team in the Customer Quality Organisation. You will work within this team to deliver the organisation’s system level review of complaint trends and flag any signals identified. You will operate with a continuous improvement mindset throughout the process.

You will work in partnership to ensure flawless delivery and sharing of knowledge.  A strong part of this role is for you to be a Change Agent - the upcoming potential divestiture activities and software changes will need you to lead and guide the team through this transformation period.

As a Senior Quality Engineer your typical day may include:  

Line Management of Complaint Management Team
SME for Complaint Management in audit
Working in a team to maintain complaint metrics and compliance
Contributes to cross-functional and inter-functional projects
Participates in New Product teams 
Participates in and may lead improvements to systems
Proactive mindset/approach to issue identification, signal detection, and problem resolution

What you’ll own and how you’ll grow: 

This position will give you great visibility to showcase your talents and develop your career.  We will support your personal development through courses, qualifications and on the job training.

You will have the opportunity to expand your leadership skills and be a key part of the Customer Quality Leadership Team.  In this role you will get a true insight into the voice of Customers and network with colleagues across the world including Customer Services and Medical Affairs. 

If you are ready for your career to excel to the next level then this is one in a life time chance to join the world’s leading health care provider.


Ideally you will be degree qualified with demonstrated experience within complaint management process.
Together with:

Sense of urgency 
Good Leadership skills 
Good communication skills
Good technical writing skills
Knowledge of ISO 13485: 2016
Knowledge of FDA 21 CFR Part 820
Good working knowledge of Microsoft packages: i.e. Excel, Word, Powerpoint
Statistical knowledge is advantageous but not essential
Use of packages such as SAS, R Studio etc is advantageous but not essential

It goes without saying that we are looking for you to have drive, energy and enthusiasm for delivering outstanding customer experience.

What we’re about: 

We are passionate about our work, and play vital roles across a range of professional disciplines, and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers. We share a kind of DNA where we’re each

Committed to caring
Responsible to our communities
Ready to apply our knowledge and know-how
Unique in our background and experiences
The drivers of our own success
Passionate about doing what’s right
Make a unique mark in your career

Closing Date:  27th June 2018

If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your passion for caring and success, then we invite you to join the Johnson & Johnson Talent Community by visiting 

We respectively request Government Officials to identify themselves as such on application; for the purpose of the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson & Johnson Medical, a Johnson & Johnson company.  Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.

Primary Location
United Kingdom-Scotland-Inverness
Lifescan Scotland Limited (form. Inverness Medical (7691)
Job Function
Quality Assurance
Requisition ID