Johnson & Johnson Careers

Customer Service Specialist

Warsaw, Poland
Customer Service


Job Description

Requisition ID: 1805657840W

Johnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Family of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and OTC products.

 
Customer Service Specialist
Location: Warsaw, Poland
Contract Type: Fixed term (12 months)
 
 

Main responsibilities:

 
  • Inputs orders received from internal and external customers.
  • Provide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner (all order-to-cash-processes).
  • Prepares data related to KPI measuring customer performance and satisfaction
  • Participates regularly in Customer meeting to review the cooperation and address specific needs
  • Responsible for EDI resolution in case of arising errors.
  • Responsibility for post-promo reconciliations process.
  • Responds to customer queries.
  • Arranges for returns and credits to customer accounts.
  • Validates claims for credits and arranges stock checks for missing or over delivered stock.
  • Provides updates to customers on order status and/or problem resolutions.
  • Collects feedback on customer satisfaction.
  • Maintains and organizes log of calls, query details and responses.
  • Identify process gaps and implement resolution action steps 
  • Identify customer satisfaction and/or cost savings projects linked to Customers
 


Qualifications
Required experience:
 
  • University/Bachelor’s Degree or Equivalent
  • Very good MS Excel & Power Points skills
  • Experience with SAP R/3
  • Very good English
  • Attention to details
  • Is able to work under time pressure
 
We Offer:
  • Interesting job in a prestigious international healthcare company
  • Highly professional environment
  • Friendly and supportive team members and management
  • Opportunities for professional growth and career development
  • Possibilities to take part in different projects
  • Motivating financial remuneration

Primary Location
Poland-Mazowieckie-Warsaw
Organization
Johnson & Johnson (Poland) Sp. z.o.o. (7815)
Job Function
Customer Service
Requisition ID
1805657840W