Johnson & Johnson Careers
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Customer Service Specialist with Dutch
Prague, Czech Republic
Requisition ID: 1805644618W
Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.
CUSTOMER SERVICE SPECIALIST WITH DUTCH
Full-time permanent contract
As the Customer Service Specialist, you will be responsible for providing direct support to Dutch speaking customer portfolio and facilitating transactional activities such as order processing and order tracking routines. You will serve as a key point of contact for internal Johnson & Johnson functions as well as external parties.
Your main tasks will include:
- Responding to customer inquiries for new and existing orders
- Validating orders
- Processing customer sales orders, free goods, rush orders, and samples
- Processing quotes for products and services
- Assist customers to perform simple self-service tasks
- Fluent in Dutch and English
- University/Bachelor’s Degree or Equivalent.
- 1-3 years of relevant work experience
- Advanced user of MS Office package
- Ability to make quick decisions
- Demonstrate proficiency in written and oral communications
- Knowledge of SAP is an advantage
JNJ Global Business Servi (7761)