Johnson & Johnson Careers

Lead Analyst, Talent Management Operations

Manila, Philippines
Human Resources


Job Description

Requisition ID: 1805644212W

  • Supervise team dedicated to Talent Management processes
  • Build and maintain UAT test script bank
  • Execute and coordinate UAT activities
  • Triage data requests related to EU privacy (GDPR) regulations
  • Oversee data integrity efforts within HR systems
  • Partner with IT on data corrections and issue triage
  • Partner with Business Solutions during new product or functionality launches to support hypercare activities
  • Build and support system security access request processes
  • Develop understanding of Service Center operations and the J&J organization.
  • Identify areas for improvement on daily operational processes to drive data accuracy and global compliance and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs.
  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
  • Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
  • Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.         
  • Perform special projects and related duties as assigned.
  • Work in collaboration with other team members to execute tasks and fulfill key deliverables, providing input and assistance as needed.  
  • Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.       
Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on processes and systems.
Qualifications
    • Strong analytical and problem solving skills required.
    • Experience in building UAT test scripts and executing testing activities is required
    • Experience in executing projects within a validated HR system is preferred
    • Attention to detail & accuracy a must.
    • Proficient verbal and written communication skills in English in order to communicate with customers and peers.
    • A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines.
    • Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters. 
    • Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
    • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.
    • Knowledge of standard business practices and professionalism in a customer service environment are essential.

Primary Location
Philippines-National Capital-Manila
Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Human Resources
Requisition ID
1805644212W