Johnson & Johnson Careers

Analyst, Talent Acquisition Operations

Manila, Philippines
HR Operations

Job Description

Requisition ID: 1805644207W

  • Build, maintain, and execute UAT scripts for Talent Acquisition enhancements and break/fix items
  • Triage and solution incoming issues to the global ContactTA mailbox
  • Resolve EU data privacy (GDPR) requests
  • Investigate, analyze & resolve data and business process flow errors.
  • Research system issues and initiate global System Issue Management process as needed.
  • Reconcile Taleo-related interfaces
  • In support of system releases, help coordinate regression testing with Local/Regional HR Services and perform global testing, as assigned
  • Support the global Data Integrity Auditing process. Assist with root-cause analysis, detect patterns and develop risk mitigation action plans.
  • Support system security access requests
  • Develop understanding of Service Center operations and the J&J organization.
  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
  • Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
  • Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.

  • Strong analytical and problem solving skills required.
  • Experience in building UAT test scripts and executing testing activities is highly preferred
  • Experience with Taleo or other Applicant Tracking System is highly preferred.
  • Attention to detail & accuracy a must.
  • Proficient verbal and written communication skills in English in order to communicate with customers and peers.
  • A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines.
  • Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters. 
  • Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
  • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.
  • Knowledge of standard business practices and professionalism in a customer service environment are essential.

Primary Location
Philippines-National Capital-Manila
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
HR Operations
Requisition ID