Johnson & Johnson Careers
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Customer Service Specialist with Italian
Requisition ID: 1805640881W
- Validating orders
- Processing customer sales orders, free goods, rush orders, and samples
- Responding to customer inquiries for new and existing orders
- Customer complaint management
- Management of customer’s requests in CRM (Customer Relationship Management)
- Entering/processing credit memos/returns
We are looking for you, if you have:
- Native/Fluent level of Italian: You will be mostly communicating with native professionals
- Fluent level of English: You will interact with different departments within our organization
- Fluency in Spanish/ Portuguese is an advantage and very nice to have
- Previous experience from Customer Service for minimum approx. 1 year
- Accuracy and attention to detail: You will be responsible for managing precise order details
- Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
- PC skills: previous experience with Microsoft Outlook, Word and Excel
- SAP knowledge is considered as a plus
In return we would like to offer you:
- Interesting job in a prestigious international healthcare company
- Friendly and supportive team members and management
- Many opportunities to participate on different projects and drive our growth further
- Competitive salary based on experience, annual bonus and comprehensive benefits package such as 5 weeks of vacation, Home office, Flexible working hours, Meal vouchers, 8 weeks fully paid parental leave, Flexi Passes, Life and accident insurance, Contribution for Prague public transportation, language study, illness leave and pension, MultiSport Card, Referral Award, Refreshment in the workplace, Sickdays, Customer card to Makro Cash&Carry, Free fitness lessons
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.
JNJ Global Business Servi (7761)