Johnson & Johnson Careers

Customer Service Specialist with Italian

Prague, Czech Republic
Customer Service


Job Description

Requisition ID: 1805640877W

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.
 
CUSTOMER SERVICE SPECIALIST WITH ITALIAN
Location: Prague
Full-time permanent contract
 
Our Customer & Logistics Services department is targeting all Italian speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Specialist serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization. 

As Customer Service Specialist, you will have the following areas of responsibility:
  • Validating orders
  • Processing customer sales orders, free goods, rush orders, and samples
  • Responding to customer inquiries for new and existing orders
  • Customer complaint management
  • Management of customer’s requests in CRM (Customer Relationship Management)
  • Entering/processing credit memos/returns

Qualifications
We are looking for you, if you have:
  • Native/Fluent level of Italian: You will be mostly communicating with native professionals
  • Fluent level of English: You will interact with different departments within our organization
  • Fluency in Spanish/ Portuguese is an advantage and very nice to have
  • Previous experience from Customer Service for minimum approx. 1 year
  • Accuracy and attention to detail: You will be responsible for managing precise order details
  • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
  • PC skills: previous experience with Microsoft Outlook, Word and Excel
  • SAP knowledge is considered as a plus

In return we would like to offer you:


  • Interesting job in a prestigious international healthcare company
  • Friendly and supportive team members and management
  • Many opportunities to participate on different projects and drive our growth further
  • Competitive salary based on experience, annual bonus and comprehensive benefits package such as 5 weeks of vacation, Home office, Flexible working hours, Meal vouchers, 8 weeks fully paid parental leave, Flexi Passes, Life and accident insurance, Contribution for Prague public transportation, language study, illness leave and pension, MultiSport Card, Referral Award, Refreshment in the workplace, Sickdays, Customer card to Makro Cash&Carry, Free fitness lessons 

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.


Primary Location
Czech Republic-Prague-
Organization
JNJ Global Business Servi (7761)
Job Function
Customer Service
Requisition ID
1805640877W