Johnson & Johnson Careers

Customer Service Representative

Zug, Switzerland
Customer Service

Job Description

Requisition ID: 1805632511W

Johnson & Johnson Consumer Europe is a leading supplier of Fast Moving Consumer Goods (FMCG). Our products are distributed in all major European countries via J&J Affiliates or Distribution partners.

The position of Customer Service Representative is within the Distributor Management Department and you will be involved in selling J&J products to distinctly different business units.

The tasks include, customer order management, order change management, delivery management, export document creation, order status follow-up and customer complaint handling, department reporting, Customer teamwork.

You will be in close collaboration with planning / marketing and the sales departments to reach the targeted sales and assist the promotional activities. Also a very close partnership with the warehouse is key to ensure timely shipments.

The role requires independence and self motivation to provide high levels of support to the key Customers. 

  • Customer satisfaction is a top priority for success in this position
  • Order scheduling and prioritization
  • Reports the performance measurements
  • You will act as a central contact point for the customer/affiliate within the Distributor Management Department
  • Negotiation responsibilities for handling customer relations and commitments
  • Manage complaint handling cases and appropriate follow through
  • Link with Marketing Department and co-ordination with Logistics Planner to integrate new products into the logistics processes

  • Commercial education and or Graduate education required
  • Export order experience and SAP R/3 knowledge required
  • Strong communication skills
  • Positive sense of urgency towards achieving results
  • Profound knowledge of supply chain processes preferred
  • Service orientation: recognizes, anticipates and meets customers expectations
  • Demand management experience preferred
  • Expert customer service professional (min 5 years)
  • Ability to build strong customer relationships for business and personal improvement
  • Experience in system implementation for one or more projects would be very much appreciated
  • Open, ambitious attitude is clear requirement

Primary Location
Cilag GmbH International (8525)
Job Function
Customer Service
Requisition ID