Johnson & Johnson Careers

Customer Service Supervisor - Business Enablement

Shanghai, China
Customer Service

Job Description

Requisition ID: 1805626462W

Key Responsibilities


·       Collect documentation for the Customer Service organization.

·       Maintain documents in a structured library to include historical and updated documents and comprehensive folder structure.

·       Ensure documentation is accessible and readily available to appropriate users.

·       Supporting Training Specialist, System Specialist, Process Improvement Specialist and Performance Management and Quality Specialist colleagues with all their documentation needs

·       Work in conjunction with the Customer Service Leadership to maintain relevant knowledge and training documentation as appropriate for their teams.

·       Coordinate with IT for storage, security, or access issues.


Education Level

·        University/Bachelor’s Degree or Equivalent.

Years of Experience

·        1-3 years’ relevant experience.

Required Skills

·       English (and other, depending on job requirements).

Preferred Skills

·       Technical skills: MS Office, SAP

·       Office skills: Standard office telephone, Email, Outlook

·       Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications.


Primary Location
J&J (China) Investments Ltd (7046)
Job Function
Customer Service
Requisition ID