Johnson & Johnson Careers

Customer Service Specialist with Dutch

Prague, Czech Republic
Customer Service


Job Description

Requisition ID: 1805620834W

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.

CUSTOMER SERVICE SPECIALIST WITH DUTCH 
Location: Prague
Full-time permanent contract

As the Customer Service Specialist, you will be responsible for providing direct support to Dutch speaking customer portfolio and facilitating transactional activities such as order processing and order tracking routines. You will serve as a key point of contact for internal Johnson & Johnson functions as well as external parties. 

Your main tasks will include: 
  • Responding to customer inquiries for new and existing orders
  • Validating orders 
  • Processing customer sales orders, free goods, rush orders, and samples
  • Processing quotes for products and services
  • Assist customers to perform simple self-service tasks

Qualifications
  • Fluent in Dutch and English 
  • University/Bachelor’s Degree or Equivalent.
  • 1-3 years of relevant work experience 
  • Advanced user of MS Office package 
  • Ability to make quick decisions
  • Demonstrate proficiency in written and oral communications
  • Knowledge of SAP is an advantage 
We offer: 

  • A challenging and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
    • 5 weeks of vacation, home office, flexible working hours, sickdays, 8 weeks fully paid parental leave 
    • Meal vouchers, Flexi Passes, referral award, life and accident insurance, MultiSport card, customer card to Makro Cash & Carry 
    • Contribution for: Prague public transportation, language study, illness leave, pension contribution
    • Refreshment in the workplace, free sport activities
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location
Czech Republic-Prague-Prague
Organization
JNJ Global Business Servi (7761)
Job Function
Customer Service
Requisition ID
1805620834W