Johnson & Johnson Careers

[Consumer] - Customer Service Analyst(Fixed-Term Contractor)

Mongkok, China
Administration


Job Description

Requisition ID: 1705617445W

Johnson & Johnson is the world's most comprehensive and broadly based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical, and medical devices and diagnostics markets and have the skills and resources to tackle the world's most pressing health issues. 


PURPOSE OF POSITION

  • Main responsible for customer service, sales order creation and order fulfilment
  • Prepare invoicing, delivery documents and other administrative reports

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operation 30%

  • Work with warehouse to ensure delivery in timely manner
  • Handle customer enquiries and compliant in professional manner
Data Analysis 70% (Supply chain KPIs, shipment condition, trade return and support in customer collaboration program)

  • Strong analytical and statistical skills
  • Excellent collaborative skill
  • Ability to work regionally and globally, across businesses, sectors, and functions
  • Good understanding of logistics services space preferred
  • English speaking required, Strong written and verbal communication and presentation skills.
  • SAP user is preferable

 

SPECIAL REQUIREMENTS:

  • Perform ad hoc projects and assignment when required
  • Support other ad hoc administrative works

 

ESSENTIAL KNOWLEDGE AND SKILLS:

  • College graduate
  • 2-3 years working experience in MNC, preferably in medical device company
  • Good command of both written and spoken English and Chinese ( covering Putonghua) highly essential
  • Proficiency in MS office (Excel, Pivot Table, Words) and knowledge in SAP in an advantage

CORE COMPETENCIES REQUIRED FOR THIS ROLE:

  • Proactive and strong communication
  • Able to work under pressure, handle muti-tasks, well organized and customer- focused

Personal data provided by job applicants will be used for recruitment purpose only.Candidates who are not being invited for interviews within four weeks may consider their applications unsuccessful. All applications will be kept for maximum of six months as future reference for similar openings.


Qualifications
see above
Primary Location
China-Hong Kong S.A.R.-Mongkok
Organization
Johnson & Johnson Consumer (Hong Kong) Ltd (8057)
Job Function
Administration
Requisition ID
1705617445W