IT Software Quality Assurance Manager

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Job Description

Johnson & Johnson is currently recruiting for an IT Software Quality Assurance (SQA) Manager.  The position will be based in Raritan, NJ.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

With $76.5 billion in 2017 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 250 Johnson & Johnson operating companies employing over 125,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson is in the process of transforming from a largely waterfall approach to agile product development shifting over time from a project-based resource model to an agile persistent team/product model.  It is important for candidates to understand this is a journey in a large-scale organization, which is anticipated to take 3-5 years. 

The scope of this position includes software development & configuration projects in a regulated industry across primarily Commercial businesses:  Pharmaceutical, Consumer, Vision, Medical Device, Corporate.  As the business employs agile more broadly, work may also include development and configuration Research and Development.  The scope of technologies includes, but is not limited, to ERP/SAP platforms, Cloud, Sales Force, Digital platforms, Health technologies, corporate functions (payroll, finance, tax) to name a few.

As a Manager of the SQA team, you will be responsible for the delivery of SQA software development and configuration projects including, planning, delivery, scope of work creation and approval.  The SQA team is the primary interface with our business and IT partners and is comprised of employees and vendor partners.  This requires a deep understanding of how to deliver agile and waterfall SQA in contractual relationships.

Are you passionate about your business partners in a customer centric environment?  Do you enjoy working as a trusted partner to ensure project SQA strategies are well crafted?  Are you interested in participating in a multi-year transition from a waterfall project orientation to an agile product development organization?  And do you focus on managing and partnering with vendors to implement automated SQA?


This position will educate, review and assess application development projects by utilizing SQA guidelines, checklists and stage-gate reviews to maximize application quality.  You will measure and assist continuous improvement of software delivery quality across IT Application Service teams.



SQA Functions:
  • Champion deployment, over a 3-year transformation, to a risk-based SQA approach;
  • Plan, manage and report on SQA activities, including metrics on related schedule and cost, throughout the project lifecycle, within portfolios, and across the enterprise;
  • Ensure approved SDLC standards (agile or waterfall), processes and procedures are adhered to, as well as make recommendations on the adoption of industry best-practices;
  • Identify, track and analyze project quality goals and objectives in terms of predicting the defects based on historical Process Compatibility Baselines (PCBs), initiate and manage corrective actions when necessary;
  • Identify, recommend and track progress against targeted Continuous Improvement activities.

Stakeholder Management:
  • Partner with the project team to collect and analyze applicable metrics;
  • Ensure short and long-term SQA goals are met on time and within budget;
  • Work with stakeholders to identify the scope of SQA related activities, artifacts and responsibilities.

Team Management:
  • Lead the SQA Capability Team to achieve strategic goals;
  • Effectively manage the team, their development plans, talent and leadership assessments and functional capabilities as applicable;
  • Mentor team to continue to grow and develop the talent base. 

Vendor Partner management:
  • Provide contractual and project-based oversight in the delivery of SQA capabilities including documentation and execution;
  • Act as an escalation point when issues arise concerning performance;
  • Act as the SQA business owner for J&J Technology projects in North America;
  • Lead the identification and assessment of potential SQA vendor partners.


Required qualifications:

  • A minimum of Bachelors Degree in Information Technology, Computer Science or Software Engineering;
  • A minimum of 5 years of overall experience in information technology and SQA discipline and methodologies in large programs and projects is required, preferably in a large global organization;
  • Minimum of 3 years agile methods experience, leading a global SQA organization in an agile transformation including understanding the difference between agile and waterfall methods in relation to technology;
  • Understanding of SQA ISO standards;
  • Thorough and detailed understanding of all phases the Software Development Lifecycle (SDLC) as they apply to Agile, Waterfall and projects in transition;
  • Experience working within a regulated pharmaceutical, life sciences and medical device environment;
  • Excellent communication skills across national and cultural boundaries, with well-developed influencing skills, including ability to influence people beyond span of control;
  • Ability to drive resolution for critical issues by bringing in teams together – both internal individuals and external vendors individuals;
  • Ability to develop long term plans executing short-term objectives to achieve groundbreaking, mature results with a calm, focused demeanor;
  • The ability to work both collaboratively and independently as appropriate;
  • Working knowledge for application and infrastructure validation policies, procedures, work instructions, forms and templates, and digital artifacts and repositories.

Preferred qualifications:

  • Experience or certification in lean and continuous improvement methodology;
  • A thorough understanding of CMMI, ISO, ITIL and PMI standards.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location
United States-New Jersey-Raritan-
Johnson & Johnson Services Inc. (6090)
Job Function
Info Technology
Requisition ID