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Requisition-To-Pay Lead Associate
Requisition ID: 0627180123
Johnson & Johnson Family of Companies is currently recruiting for Requisition-To-Pay Lead Associate. The position will be based in Tampa, FL.
Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.
The Requisition-To-Pay Lead Associate will be responsible for the being the “single point of contact” (SPOC) for interactions between the requesters and business partners and the sourcing specialists, contract champions and accounts payable specialists ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance with no touch transactions – i.e. Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, invoice block resolution, PO closer and status updates. The Requisition-To-Pay Lead Associate would also be responsible for insuring a seamless experience for the requestor/business partner when using the sourcing and contracting services by coordinating the process/interactions with the associates in sourcing and contracting. The Requisition-To-Pay Lead Associate will partner to address supplier related inquires related to the transacting of POs, invoices and/or supplier master data. The Requisition-To-Pay Lead Associate is also responsible for insuring compliance to the defined processes when engaging with the various end users (requestor, business partner, suppliers, fellow associates). The Requisition-To-Pay Lead Associate will have responsibility for managing a group of Requisition-To-Pay Associates. This will include (but not limited to) standard HR and talent responsibilities (i.e. performance management, succession planning, organizational assessments) as well as the increasing the skill set of the Requisition-To-Pay Associate (i.e. training, performance development).
Major Duties & Responsibilities
Manage the purchase order process
Resolve customer issues/concerns around the S2S process
Manage purchase execution, contract intake, sourcing events, and exception purchase needs
15% Talent Management
Globally aligning career progression for team members
Manage the training and development of organizational talent
Conduct talent and organization analyses, assess change impacts, and support change management integration activities
Create and manage training plans, talent development initiatives, communication plans, and succession planning activities
Communicate procurement organization strategy, policies, and organizational competencies
40% Stakeholder Management and Engagement
Work with Business Engagement Leads (BEL) to promote the best practices for the S2S model
Participate in customer workshops promoting new ESP standards and processes
Build partnerships with the Sourcing and Contracting teams to increase process efficiency
Global alignment with regional counterparts to ensure consistent application of processes
Communicate compliance requirements, stakeholder management, and change management integration activities
Partner with Requisition-To-Pay leadership on BPO optimization opportunities
15% Continuous Improvement
Working with technology teams to implement robotic solutions where possible
Engagement with content team to support glidepath to No and Low touch purchases
Team with category leads to update category card content to ensure processing
Support guiding buying implementation
Monitor and report on Customer Satisfaction scores
Participate in global change control process
Coordinate with compliance team to ensure R2P team works within J&J guidelines
Partner with Compliance team to ensure adherence to policies and procedures
Facilitate discussions with global compliance leads to support Approved Supplier List (ASL), SMART Spend and other initiatives
Other Duties & Responsibilities
- Provide support/feedback to supplier management efforts as lead by the category teams.
- Participate in customer service efforts within the Enterprise Business Services (EBS) Organization Compliance with all required training.
- HR/Talent management required efforts.
- Work closely with the S2S Global Leadership to align on standard process, technology and org design (including continuous improvement and compliance).
- Bachelor's Degree in Business, Logistics, Engineering or related field.
- 8 years of related experience.
- Knowledge of Procurement processes (Requisitioning, PO, Invoicing).
- Experience interacting with customer (customer service experience).
- Fluent in the English Language.
- Ability to travel 5-10% domestic and international.
- 5 years of people management experience, 10-15 direct reports.
- Demonstrated effectively working remotely with business partners.
- Excellent interpersonal and negotiating skills.
- Professional Certification (i.e. C.P.M. or CPIM or CSCP).
- Six Sigma Black and/or Green Belt.
Johnson & Johnson Services Inc. (6090)