Johnson & Johnson Careers

Key Account Manager Causal Part Time (19.5 hours)

Fremont, California

Job Description

Requisition ID: 0567180504

LifeScan, a member of Johnson & Johnson’s Family of Companies, is currently recruiting for a Key Account Manager Causal Part Time (19.5 hours), this is a remote position that can be located anywhere in the U.S.
LifeScan is part of the Johnson & Johnson Diabetes Solutions Companies (JJDSC) which includes blood glucose monitoring systems and diabetes management digital platform (LifeScan, Inc.) and healthcare professional product training and educational programs to improve care and outcomes (The Johnson & Johnson Diabetes Institute).  The JJDSC are committed to creating a world without limits for people with diabetes by offering innovative products and services to best serve their needs.  The JJDSC culture is founded on the principles of the Johnson & Johnson Credo, Johnson & Johnson Leadership Imperatives and three JJDSC values: We Care About Everything We Do; We Execute with Excellence and Keep Our Promises; and We Compete as One.
The Key Account Manager will support the National Account Director, Team lead in the POD they are assigned. The Key Account Manager, is accountable for the implementation and execution of sales strategies set with and by the Team Lead for their POD and for the accounts that roll up under them to achieve optimal access, market share and volume growth. Collaborates with Team Lead, other team members and Payer Directors to discuss operational business plans, implementation, issues, and trends. Partners with sales teams to strategize and execute pull-through. Serves as an expert for the business group they are a part of for all teams and key stakeholders. Cultivates and maintains deep and broad strategic relationships with customers by providing appropriate, value-added programs that support the Team's strategic plan and drives increased sales. Partners effectively with cross-functional departments including Finance, Contracting, Marketing and Sales.  Leverages analytics, marketplace, competitor and clinical expertise to position DCF favorably within assigned accounts in order to maximize business results. Develops knowledge of all current products, therapeutic, and marketplace trends, and uses information to drive strategic goal attainment. Accountable for achieving short and long-term sales objectives that are aligned with company goals.   Knowledge of Cigna and/or Aetna business is highly desirable.  Leadership, independent thinking, strategic insight and creativity are required skills.   Setting priorities based on the needs of the customer and the organization and communicating those needs to NAD while providing ideas and solutions to help address those needs.   The responsibilities of this position are primarily achieved by telephone calls and webinars, but some travel to account for face-to-face meetings will be required.
The Key Account Manager implements and flawlessly executes business plans and pull through for the Team they are accountable, aligning all strategies to Payer Development Strategies and Objective by:
  • Support Team Lead in analyzing business to understand best opportunities and potential risks
  • Align business plan to best meet total Team, customer and Company goals
  • Identify and align resources to deliver against plan.
  • Monitor progress, conduct periodic business reviews with customers, as well as internal stakeholders and regional/district teams.
  • Effectively communicate sales direction / pull through strategies to regional sales teams and SMD’s.
  • Achieve Channel & account specific business plan objectives
  • Work with accounts to create programs, initiatives, partnerships to achieve business objective.
  • Collaborate with Professional Sales, Managed Markets, Government, Marketing and other sales functions to implement account specific strategies at a regional level
  • Drives sales in assigned accounts to achieve targeted revenue, volume and share goals for the DCF: 
  • Develop and maintain relationships, establish new touch-points with Payer customers, as well as internal business partners and stakeholders to drive business plan goals.
  • Supports National Account Directors, assisting in contract strategy and analyzing customer data and trends
  • Develop and drive implementation plans to achieve maximum growth potential     
  • Find and develop new business opportunities within National and Regional divisions of account.
  • Create value for customers beyond price, correlating to high customer satisfaction and strong account growth and retention.
  • Actively collaborate with Marketing to shape the internal strategy / business plan.
  • Communicate voice of customer on an ongoing basis
  • Gain support for and implement new business initiatives, programs, and processes to enable further sales growth.
  • Understands strategies with other National Account Managers on National Teams to ensure alignment to overall total National Payer Development goals.
  • Communicates and collaborates with Payer Directors and Professional Sales teams to maximize territory level pull through with Commercial Payer.
  • Execute National POD Team business plans through ongoing communications with sales team, focusing on highest value opportunities
  • Track sales results and revise plans / strategies accordingly.
  • Become the "expert" as the POD Key Account Manager Lead, assisting sales teams on how to utilize tools and key messaging to maximize pull through.
  • Communicate often and effectively with fellow KAMs, NADs, NAMs and Business Managers to learn best practices, leverage materials and plan position
  • Participation in national and regional meetings and projects (internal meetings and customer meetings).
  • Assist in the training of internal and external stakeholders on LFS markets and business.
    Creation and implementation of training programs for payer organization.
  • Participation (and lead as appropriate) internal business teams.

  • A minimum of a Bachelor's degree is required; an advanced degree is preferred
  • A minimum of six (6) in sales environment or related experience is required
  • Diabetics experience is required
  • Channel or payer account management experience is preferred
  • National account success is preferred
  • Strategic analysis/creative problem solving is required
  • Business judgment and financial acumen is required
  • Knowledge of and ability to work well with other J&J Companies is preferred
  • Communication skills: written, presentation, and telephone skills is required
  • Influence management/catalyst for change is preferred
  • Mediation and conflict resolution skills is required
  • Planning and organization skills is required
  • Computer skills in Word, Excel, Power Point and internal/external customer tracking systems is required
  • Up to 20% travel is required

Primary Location
United States-California-Fremont
Lifescan Inc. (6097)
Job Function
Requisition ID