Johnson & Johnson Careers

Program Manager, Investigator and Patient Engagement

Raritan, New Jersey; Leiden, Netherlands; Titusville, New Jersey; Horsham, Pennsylvania; Spring House, Pennsylvania; Beerse, Belgium; High Wycombe, United Kingdom
Clinical Trial Coordination

Job Description

Requisition ID: 0396180503

Janssen Research and Development, LLC, a member of Johnson and Johnson's Family of Companies, is recruiting for a Program Manager, Investigator and Patient Engagement.  This position can be located in Raritan, NJ; Titusville, NJ; Springhouse, PA; Horsham, PA; Beerse, Belgium; Leiden, Netherlands or High Wycombe, United Kingdom.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

Janssen Research & Development, LLC discovers and develops innovative medical solutions to address important unmet medical needs in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases. Please visit for more information.

We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

To transform the patient and investigator experience in Janssen clinical trials, The Investigator and Patient Engagement (IPE) group will overhaul the patient recruitment and retention approach to create a truly differentiated experience for clinical trial partners, patients and investigators, that choose to participate in Janssen clinical trials. This change is meant to position the company as a leader in patient centered clinical trials.
The Program Manager, IPE will be responsible for developing Therapeutic Area (TA) and disease area aligned strategies to drive patient engagement, by leading and creating solutions that meet the needs and expectations of patients and sites when deciding to participate in a clinical trial.  This individual will drive and lead patient and investigator initiatives across the portfolio that will be enable Janssen to consistently drive increase engagement, in a compliant manner.
Principal Responsibilities:
  • Identify new and innovative solutions, across multiple channels, will be essential in delivering a differentiated clinical trial experience.
  • Advance and identify innovative approaches and solutions that align with the patient journey.
  • Be externally focused, bring stakeholder perspective into the organization, and be an expert in patients’ needs, attitudes, and behaviors and how those needs influence deliverables targeted for the patients, caregivers, research site/staff.
  • Develop a deep understanding for the patient’s network of trusted stakeholders (the care circle) that shape and influence.
  • Own the TA/disease area aligned patient and investigator experience strategy, which includes the research sites as it relates to the patient experience.
  • Partner with our preferred supplier partners to develop cohesive, innovative strategies at the disease area or programmatic level, informing program and protocol solutions.
  • Identify Key Performance Indicators (KPI) and conduct Return on Investment (ROI) analysis to determine strategies and tactics effectiveness.
  • Partner with operation recruitment leads and managers to ensure seamless delivery and execution.
  • Collaborate with Director, Patient Insights and Global Clinical Operations (GCO) teammates to establish the key insights and environmental analysis needed to inform meaningful engagement strategies.
  • Benchmark across the industry to ensure the team is staying current, and more importantly, forward thinking in creating an optimal clinical trial experience.
  • Play a critical role partnering with cross-functional partners, including Global Clinical Development Operations (GCDO), (Clinical Operations Head (COH)/Global Program Leader (GPL)/Global Trial Lead (GTL)/Study Placement and Analysis (SPA)/Real World Evidence (RWE)/Clinical Trial Management (CTM)/Countries/Medical Affairs Operations (MAO)/Regional Therapeutic Area Expert (RTAE)/Enabling Business Information Solutions (EBIS), etc.), IPE Leadership Team, Commercial, GCO, Clinical Teams, Patient Insights, Procurement and Information Technology.
  • Partner with legal, medical, regulatory and Health Care Compliance (HCC) to ensure solutions, strategies, and tactics are compliant.

  • A minimum of a Bachelor’s degree is required, preferably in a scientific or health-related discipline.  Advanced degree preferred.
  • A minimum of 7 years of progressive business experience, demonstrated and proven performance in strategic marketing and/or clinical operations experience is required.
  • Experience in the following critical competencies required: Analysis, Strategy Development and Execution, Customer and Market Knowledge, and Strategy.
  • Experience working in a virtual, global organization is preferred. 
  • Strong presentation and facilitation skills required.
  • Must have excellent communication skills.
  • Must have strong analytical skills and business acumen with the ability to think strategically.
  • The ability to understand and adapt to different cultures and markets where needed is required.
  • The ability to network effectively across a diverse set of people, the organization and across countries is required.
  • The ability to collaborate with all levels of management and influence decision-making across a highly matrix environment is required.
  • This position will require up to 20% domestic and international travel.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Primary Location
United States-New Jersey-Raritan
Other Locations
Europe/Middle East/Africa-United Kingdom-England-High Wycombe, North America-United States-Pennsylvania-Horsham, North America-United States-Pennsylvania-Spring House, Europe/Middle East/Africa-Netherlands-South Holland-Leiden, Europe/Middle East/Africa-Belgium-Antwerp-Beerse, North America-United States-New Jersey-Titusville
Janssen Research & Development, LLC. (6084)
Job Function
Clinical Trial Coordination
Requisition ID