Johnson & Johnson Careers

[Vision] Customer Service Representative (long-term contractor)

Taipei, Taiwan
Customer Service


Job Description

Requisition ID: 00001EBD

PURPOSE


Responsible for Customer Service operations in Taiwan



KEY RESPONSIBILITIES

  • Phone Representative

  • Process orders, forms and applications

  • Respond promptly to customer inquiries

  • Prepare and distribute customer activity reports

  • Performing administrative functions

  • Obtain and evaluate all relevant information to handle product and service inquiries

  • Document all call information according to standard operating procedures

  • Transfer product related complaints to the designated complaint handling center immediately

  • Execute project based on initiatives as per JJVC direction and guidance

  • Escalate issues to relevant function as per requirement in each market company

  • Execute the  product field action as per instruction from the company

  • On time completion of training courses assigned;

  • Execute the company procedures;

  • Report significant quality event and product complaints according to related company policy and procedure


REQUIREMENTS

  • Computer literate – Chinese/ English, familiar with Outlook, Excel, Word

  • Possess a strong work ethic and team player mentality.

  • Has a pleasant, patient and friendly attitude.

  • Communication skills - verbal and written

  • Listening skills

  • Attention to detail and accuracy


Qualifications
see above

Primary Location
Taiwan-Taipei-Taipei-
Organization
Johnson & Johnson Medical Taiwan Ltd. (8581)
Job Function
Customer Service
Requisition ID
00001EBD