Johnson & Johnson Careers

[Vision] Customer Service Representative (Contractor)

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Customer Service


Job Description

Requisition ID: 00001D86

  • Phone Representative
  • Process orders, forms and applications
  • Respond promptly to customer inquiries
  • Prepare and distribute customer activity reports
  • Performing administrative functions
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Document all call information according to standard operating procedures
  • Transfer product related complaints to the designated complaint handling center immediately
  • Execute project based on initiatives as per JJVC direction and guidance
  • Escalate issues to relevant function as per requirement in each market company
  • Execute the  product field action as per instruction from the company
  • On time completion of training courses assigned;
  • Execute the company procedures;
  • Report significant quality event and product complaints according to related company policy and procedure

Qualifications
  • Computer literate – Chinese/ English, familiar with Outlook, Excel, Word
  • Possess a strong work ethic and team player mentality.
  • Has a pleasant, patient and friendly attitude.
  • Communication skills - verbal and written
  • Listening skills
  • Attention to detail and accuracy

Primary Location
Taiwan--
Organization
Johnson & Johnson Taiwan, Ltd. (8580)
Job Function
Customer Service
Requisition ID
00001D86