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Sales Enablement


  • Titre CHARGEBACK ANALYST (1 of 2)
  • Fonction Sales Enablement
  • Sous-fonction Contract Administration and Management
  • Catégorie Analyst, Contract Administration and Management (P4 - E24)
  • Lieu Raritan, New Jersey, United States
  • Date de mise en ligne
  • Référence 2406185966W
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Johnson & Johnson Health Care Systems, Inc. is recruiting for a Chargeback Analyst-Enterprise Contract Management (ECM), to be located in Raritan, NJ!

Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access.

Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity!

The Chargeback Analyst will be responsible for managing the Chargebacks process for key Medical Tech distributors. This role is responsible for developing key internal and external partnerships, performing root cause analyses, resolving complex Chargeback discrepancies, partnering with Finance regarding Chargeback credits and deductions, and measuring/monitoring wholesaler compliance. In addition, key responsibilities also include any compliance related activities, such as Sarbanes-Oxley related activities.

Key Responsibilities:

  • Manage distributor Chargeback Payments through the CORE, ICS & SAP system
  • Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
  • Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule and process resubmissions
  • Research, troubleshoot, and solve problems of broad complexity
  • Collaborate and lead communication with business partners such as Channel Partners, Operating Companies, distributors to identify and resolve root causes on disputes
  • Identify and implement process improvements and cost reduction
  • Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity
  • Maintain monthly metrics on wholesaler accounts
  • Develop, create, run reports, and perform trend analysis
  • Perform monthly audits and validate outgoing operating company reports and internal data requests to ensure accuracy
  • Act decisively while understanding the impact of actions, processes and problems across the department
  • Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.



Minimum of Bachelor's degree required

Skills & Experience:


  • Minimum of two (2) years of relevant work experience
  • Demonstrated leadership, analytical, and organization skills, with ability to prioritize successfully and work independently
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office Suite, including advanced proficiency with MS Excel (specifically VLOOKUP and pivot tables); Excel macros is preferred)


  • Experience in contracting, chargeback, and/or healthcare
  • Knowledge of Model N (ICS/CORE) and SAP/AR
  • Project management/leadership experience
  • Familiarity, training, or certification with Process Excellence or Lean methodologies


    • This position may require up to 10% of domestic and international travel
    • The salary for this position is anticipated to be between $62,000 and $90,000

    Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

    • Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
    • This position is eligible to participate in the Company’s long-term incentive program.
    • Employees are eligible for the following time off benefits:
    • Vacation – up to 120 hours per calendar year
    • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
    • Holiday pay, including Floating Holidays – up to 13 days per calendar year
    • Work, Personal and Family Time - up to 40 hours per calendar year

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit .

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