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Senior ITC Manager

  • Titre Senior ITC Manager
  • Fonction Finance
  • Sous-fonction AP/AR
  • Catégorie Senior Manager, AP/AR (P8)
  • Lieu Manila, National Capital, Philippines
  • Date de mise en ligne
  • Référence 2406180058W
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“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITC Sr Manager – Collections is responsible for managing the day-to-day operations for mainly collections (and credit) activities for a larger scope such as complex clusters, a specific region, or global processes. This position is responsible for optimizing cashflow and minimizing financial risk for the Operating Companies.  Position leads a team of direct and indirect reports to achieve key metrics for cashflow (Days Sales Outstanding, BP AR targets) and tactical operations. Expectation for the Invoice to Cash Senior Manager is to lead larger or more complex cluster, region, or even global processes. They will provide leadership as well to more senior professionals.

Key Responsibilities:

1.       Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

2.       Maintain Operational Excellence

·       Deliver operational results / KPIs as per targets (e.g. DSO; AR Aging; WOs; RDAs; Unapplied Cash)

·       Manage senior stakeholders and Business Partners in achieving targets and commitments.

·       Oversight – provides direction, guidance, and collections strategies to the GI2C – Collections portfolio of a specific region.

·       Supports and provides expertise for business partnering (Finance, Customer service, logistics, FP&A, Pricing etc.)

·       Dispute escalation – manage customer inquiries and provide resolution. Business partnering with CLS and other groups on updates and problem resolution.

·       Influences based on evidence-based decision making.

·       Identifies gaps, builds technical and analytical capabilities, solution oriented.

3.       Talent Management

·       Attracts, develops, and retains talent.

·       Has a strategic talent mindset and manages talent, onboarding, trainings, and coaching.

4.       Be a Trusted Business Partner

·       Drives change leadership.

·       Sets the tone and ensures strong compliant environment.

·       Business partnering with CS/Deliver and BU/Commercial teams for a given region/sector, in order to provide updates and resolve problems.

·       Frequent internal company and external customer contacts. 

5.       Create Game-Changing Innovation

·       Ensures Invoice to Cash Organization is adhering to established processes and policies.

·       Performance management – conducts performance reviews and team meetings.

·       Designs and implements DE&I talent strategy.



·       A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting or finance.

·       CPA, CMA, MBA and/or other financial certifications is preferred.


·       Generally, requires 8-12 Years Work Experience.

·       At least 4-7 years of Management / Supervisory experience is required.

·       Ensures compliance with all laws and regulations associated with duties and responsibilities.

·       Drives strategic imperatives that improve cash flow an mitigate risk.

·       Present results and strategies to senior leadership.

·       Influences and champions strategy and solutions.

·       Ability to frame clear & concise communication across all relevant stakeholders.

·       Ready to be responsible for delivering results. Comfortable accepting stretch goals and willing to make decisions even in ambiguous situations or with limited information.


·       Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

·       Digital/ intelligent automation capabilities.


·       Scorecard reviews and customer visits.

·       Management of Escheatment Audits to limit liability to J&J.

·       Proficient in ERP systems (SAP preferred) and MS Office particularly Excel.

·       Candidates may be asked to work shifts to align with global assignments in Americas.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

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