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Communications & Corporate/External Affairs

Director, Technical Operations & Risk Strategic Communications

  • Titre Director, Technical Operations & Risk Strategic Communications
  • Fonction Communications & Corporate/External Affairs
  • Sous-fonction Multi-Family Communications & Corporate/External Affairs
  • Lieu New Brunswick, New Jersey, United States
  • Date de mise en ligne
  • Référence 2406177130W
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Johnson & Johnson is recruiting for a Director. Technical Operations & Risk Communications. The role is based in New Brunswick, NJ

About Us

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Position Summary

The Director will develop and implement communication strategies in support of the Technical Operations & Risk (TO&R) organization of 13,000 employees to engage and educate internal/external audiences about the Johnson & Johnson commitment to predict and navigate risk, and deliver operational excellence in safety, quality & compliance to ensure continuity for our medicines, medical devices and services.

In partnership with the Senior Director, she/he will also serve as a key communications advisor to various members of the Tech Ops & Risk Leadership Team as well as the Chief Risk Officer for J&J who is also an Executive Committee Member.

Areas of Responsibilities:

Organizational Communications:

  • Lead the development and execution of an organizational communication strategy designed to excite, engage and inspire 1300 TO&R employees by leveraging the full breadth of communication channels, such as Town Halls, Senior Leadership meetings, HOME articles, videos, ad hoc email communications and Viva Engage.
  • Build strong networks and relationships within the TO&R organization to understand the attitudes, desires and needs of our team to help them achieve their full potential.
  • Collaborate with business partners, TO&R functional communicators and Sector Supply Chain leaders to energize and inspire employees through powerful organizational communications, grounded in the J&J Purpose and our TO&R Promise statement.
  • Identify and act on key opportunities to eliminate/improve practices that stand in the way of achieving results and delivering valuable solutions, by delegating tasks, utilizing resources effectively and increasing self-service communication model.
  • Manage TO&R communication budget.
  • Provide oversight of communication specialists and/or consultant support, in the flawless execution of Quarterly newsletter and ad-hoc TO&R communications.
  • In partnership with the EEX Digital Communications team, identify, develop and leverage new technologies and social platforms that connect and engage our employees to increase effectiveness.
  • Demonstrate confidence and clarity in leading organizational change through strategic communication and engagement tactics appropriate to different stakeholders.
  • Drive outcomes by championing a measurement approach to organizational communication, incorporating relevant metrics that are indicators of employee engagement and alignment.

Thought Leadership:

  • Engage and educate stakeholders on how the Johnson & Johnson commitment to quality, safety, and compliance is at the core of our aspiration to change the trajectory of human health; collaborate with other communications teams to understand engagement metrics and design strategies to drive continuous improvement.
  • Elevate the reputation – and positively advances the objectives of—TO&R through a proactive external leadership communications strategy.
  • Develop insights-driven engagement and communications plan that builds thought leadership and grows reputation/preference over time.
  • Develop overarching TO&R core narrative, programs and new content for use across channels.
  • Partner with senior and mid-level leaders to establish engagement strategies, related content and counsel.
  • Establish measurement plan to ensure success in dynamic environment, and illustrate value of strategic communications to senior leadership.
  • Direct communications and public affairs agency partners and oversee related budgets.

Issues Management:

  • Proactively identify potential issues and develop issues-management strategies.
  • Develop message maps and public statements designed to ensure a timely response to key issues.
  • Manage issues and other situations that may impact stakeholder trust and company reputation.
  • Partner closely with global J&J Media Relations, Employee Experience, Investor Relations and other CoEs to ensure Enterprise alignment


  • Assist in management of public relations agency; includes managing public relations budget, measurement and reviews.
  • Monitor, measure, and improve day-to-day communication projects and programs utilizing a continuous improvement mindset; analyze metrics and performance indicators to recommend improvements and drive more effective global communication.
  • Maintain stakeholder trust through effective management of complex, significant issues: Proactively identify potential risks / challenges and develop issues-management strategies
  • Drive employee engagement and advocacy through powerful organizational communication: Partnering with business leaders, develop internal communication strategy and messages to inspire, engage, inform and align employees
  • Shape and influence business decisions and serve as trusted advisor to mid-level leaders, including TO&R leadership.
  • Develop and curate content that is compelling, relevant and grounded in stakeholder understanding and insights.
  • Foster the sharing of best practice and learnings with cross-functional colleagues.


  • Proven performer with 10+ years of experience and increasing responsibility managing regulated healthcare public relations programs in a corporate, NGO, government agency or public relations agency environment
  • Proven track record of successful public relations and integrated communications strategies
  • Knowledge of healthcare policy environment
  • Successful track record with reputation-related programs
  • Experience driving successful media relations strategies, including acting as media spokesperson
  • Ability to develop successful working relationships and influence with mid- and senior-level executives
  • Experience in identification of issues and proactive issues/crisis management
  • Experience in managing project budgets / schedules
  • Bachelor's degree required


The base pay range for this position is $137,000 - $244,950 USD


The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.


  • Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
  • Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
  • This position is eligible to participate in the Company’s long-term incentive program.
  • Employees are eligible for the following time off benefits:
  • Vacation – up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to:


Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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