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The Premium Practice Specialist plays a critical part in the long-term success of accounts after the installation of a Catalys by concentrating on post-sales support and increasing volume and adoption. This position drives customer value with all AMO Premium products (TMF, Toric, and LOIs). In addition to serving as the lead for practice education/promotion of Premium products, this position plays a major role in customer retention, satisfaction, and add-on sales. This position works in collaboration with Account Executives, Phaco Specialists and the Catalys Sales team and is supported by the District Manager & Director in helping develop strategies to gain new Catalys /Premium Customers.
Core Job Responsibilities
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Works closely with the District Manager & fellow AMO Catalys Laser Sales Managers to maximize efforts to identify new customers, maintain existing customers, address outstanding customer needs and provide feedback for improvement.
Delivers proactive customer contact strategy to drive adoption of Catalyst and Premium AMO products.
Increases customer satisfaction by understanding customer business needs and implementing programs to drive adoption/education of AMO Premium products.
Monitors and tracks expected vs. actual product usage.
Provides overflow support for Application Support Managers (training).
When needed, attends Trade Shows and meetings (e.g. AAO, ASCRS, etc.) throughout the year
Position Accountability / Scope
The position reports directly to the District Manager. Must be able to build meaningful relationships with both internal & external stakeholders. Excellent computer skills with efficient use of Excel, MS-Word and PowerPoint. The ability to create and edit large scale PowerPoint presentations are a must. Position will interface with Physicians/Administrators/Nurse Managers and Purchasing and be expected to understand all aspects of cross departmental selling. The PPS should have a broad understanding of Premium IOLs, practice adoption concepts, and the ability to work well within diverse settings (Practice, ASCs, and Meetings). Organized and reliable: able to work independently and make decisions based on data & facts.
Travel – 50% + Overnights (8-10/ month)
Bachelor’s Degree at an accredited college/university
Minimum Experience / Training Required
3+ years of professional selling experience.
Knowledge of/experience in ophthalmology and pull through of IOLs/LOIs is desired.
Experience calling on an office environment is desired.
- A valid drivers license issued in the United States.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.