Description
I2C Team Lead (Collections)
“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.
As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.
The Senior Team Lead (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets in Manila hub.
Major Duties & Responsibilities
1. Builds strong relationships with business partners, ensuring there is effective collaboration with a value creation.
2. Leads identification of opportunities for continuous process improvement and innovate solutions and system enhancements so the team can operate in an efficient and cost-effective manner
3. Focuses on simplification, standardization, quality improvement and cost minimization of process
4. Provide leadership and coaching for individuals through developmental feedback and performance evaluation, ensuring strong team performance and effectiveness, create developmental or stretch assignments
5. Effectively manage resource utilization, including identifying changes to long term resource needs to ensure teams are driving efficiencies
6. Other ad-hoc tasks assigned by manager
Approximate Percentage of Time
Tasks/Duties/Responsibilities
45%
Provide leadership and coaching for individuals through developmental feedback and performance evaluation, ensuring strong team performance and effectiveness, create developmental or stretch assignments
35%
Manages service levels and targets to ensure delivery as defined objectives and indices and develops and evaluates performances indices to measure operational efficiency against best practice
10%
Proactive to find any continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
5%
Effectively manage resource utilization, including identifying changes to long term resource needs to ensure teams are driving efficiencies
5%
Other ad-hoc tasks assigned by manager
Qualifications
Qualifications
Education:
- A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
- CPA, CMA, MBA and/or other financial certifications is preferred
Experience and Skills Required:
- Requires 4-6 years of relevant experience, with at least 2 years of people management experience
- Willing to work mid-shift/night shift
- Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. If not possible.
- Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within EMEA and NA cultures
- Capable of shaping and defining solutions and strategies for customer portfolios
- Advanced Negotiation and communication skills
- Supports and prepares foundational analysis for evidence-based decision making.
- Present results and strategies to senior leadership.
- Change Management
- Willing to work onsite in Edison Road, Merville, Parañaque
- Willing to work on a temporary hybrid setup
Required Knowledge, Skills, and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
1. Fluent in English for communication, for both oral and written
2. Technology proficiency in Microsoft Office and ERP
3. Strong collaboration, influencing, change and communication skills with strategic mindset.
4. Knowledge on the application of accounting tools and systems
Preferred Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
1. Knowledge of SAP systems
2. Foreign language capability is a plus
3. Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.
4. Digital/ intelligent automation capabilities.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.