Specialist, ASPAC HR Data Management(Japanese))

Description

Case Management and daily operations 95%

• Receive, assign, update, classify, process cases in case management application for specific process (e.g. exit management)
• Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
• Proactively monitor the cases to be able to determine if any action is needed (time, quality)
• Responsibility for delivering upon agreed SLAs
• Ensuring policy and legal compliance
• Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. In order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
• Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments Conducts quality check of peers to ensure accuracy of results, and compliance to process

Continuous improvement 5%

• Identify areas for improvement on daily operational processes
• Provide support to implement improvement initiatives
• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
• Participate on training in order to improve performance, process acumen and gain additional knowledge required
• Perform special projects and related duties as assigned

Qualifications

Required Qualifications

• Required Minim um Education: Bachelor’s Degree or above (graduate of any Human Resources -related courses or Japanese)
• Required Years of Related Experience: 1-3 years of related experience
• Required Knowledge, Skills and Abilities:

ü Fluent in both spoken and written Japanese

ü Ability to perform administrative activities

ü Excellent customer service skills

ü Strong organization skills, attention to detail and follow through to resolve any outstanding issues

ü Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance

ü Discretion, professionalism, confidentiality, and judgment

ü Demonstrates customer orientation and customer service skills

ü Excellent telephone manner with clear, concise, and professional communication skills

ü Ability to accurately collect information to understand and assess the clients’ needs and situation

ü Strong attention to detail

ü Will be trusted to secure and maintain confidential information

ü Ability to prioritize workload and provide timely follow -up and resolution

ü Computer literate with knowledge of common office productivity software and the ability to learn customer service soft are applications (e.g., MS Office, email, f ax, Internet Explorer)

ü Proficient in Microsoft Office (Word, Excel, PowerPoints)

ü Ability to work effectively in a fast-paced, self -directed team-based environment

Enthusiastic team player with a strong drive to create a positive work environment