Skip to main content

General Administration

Patient Experience & Operations Associate (Internship)

  • Job Title Patient Experience & Operations Associate (Internship)
  • Function General Administration
  • Sub Function Administration
  • Location Toronto, Ontario, Canada
  • Date Posted
  • Requisition Number 2206097469W
Apply Now


Janssen Inc. is looking to hire one Patient Experience & Operations, within the BioAdvance department.

BioAdvance is an industry leading Patient Support Program offered by Janssen to patients on our products within the many therapeutic areas we offer medicines in. 

This opportunity will provide you with an outstanding perspective on delivering industry leading Patient Support Programs in Canada across multiple therapeutic areas. Additionally, this will help build insight and perspectives on patient journey and experience delivery, large vendor/partner/agency management, data analytics and contracting.

Program dates: 4 months (May 2023-Aug2023)

In this role you will have the opportunity to work with the BioAdvance operations team supporting a national network of clinics and specialty pharmacies. Some key areas of focus include: 

  • Patient Experience: Conduct a strategic review of key current programs and related operational processes to find opportunities to improve experience, effectiveness, and efficiency.
  • Operational Excellence: Analyze operational excellence and clinic performance metrics to build a model for proactive identification of emerging issues.
  • Marketplace assessment: Conduct a review of available programs to specific patient populations and assess.


Enrolled in an MBA program; and having successfully completed the first year of the program

Experience and Skills:

-  Minimum 2 years work experience prior to the MBA is required
Orientation to customer/patient experience, design thinking and operational excellence is an asset, however not required


  • Proven cycle of success in the development and implementation of innovative customer solutions that drive return
  • Ability to rapidly generate rapport, to build, and to leverage relationships
  • Success leading change in ambiguity and uncertainty, with demonstrated resilience in the face of challenges
  • Advanced ability to work independently and lead initiatives; Demonstrated results and performance driven


  • Good verbal, presentation and written communication skills; English-French bilingualism an asset


  • Lack of direct experience is not a barrier. We actively seek diversity in thinking and experiences.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of full COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit .

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees can achieve their potential.

Your next move could mean our next breakthrough.

We invite you to join our Global Talent Hub, where we keep in touch with people around the world who share our passions for bold innovations and are inspired by our mission of changing the trajectory of human health.

Join now