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Clinical Support Specialist

  • Job Title Clinical Support Specialist
  • Function Sales
  • Sub Function Selling MD&D
  • Location Zug, Switzerland
  • Date Posted
  • Requisition Number 2206059835W
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Description

Biosense Webster (BWI), a member of Johnson & Johnson's Family of Companies, is recruiting.

High-Tech meets Medical Devices at Biosense Webster! If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patient’s and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Biosense Webster is the place for you!  Our products are used by prominent physicians around the world and help improve the lives of thousands of patients.  Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation – a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.

Biosense Webster is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrythmias.  Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.

CLINICAL SUPPORT SPECIALIST

Role and Responsibilities:

The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of BWI’s systems and catheter equipment in a manner of utmost professionalism. 

The main duty is on providing support during electrophysiology interventions at hospital for the use of BWI Best-in-Class 3D Navigation system (Carto 3) and other BWI mapping and ablation technologies.

Further expectations of a CSS include the following:

  • Together with Territory Sales Manager (TM) or Account Manager (AM), seek sales opportunities and drive business objectives within the defined territory and accounts.
  • Support the achievement of predefined business goals.
  • Share best practices with team members to best assist customers and use consultative selling techniques to identify potential sales opportunities within the account.
  • Together with the European Technical team ensure effective servicing, maintenance, repair and co-ordinate functioning of all clinical sites and upgrades of soft- and hardware
  • Create awareness of BWI solutions and facilitate contact between the Territory Sales Manager (TM) or Account Manager (AM) and the key decision makers to drive our business. 
  • Engage in meaningful dialogue with multiple internal and external business partners and stakeholders and then formulate possible solutions accordingly 
  • Maximize customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with all other team members both internal/external and/or local/international. 
  • Establish and share best practices with sales and clinical/technical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.
  • Remain current on company products instructions for use (IFU), best practices, technical troubleshooting and relevant scientific clinical literature and new product information. 
  • Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations.
  • Train new BWI team members
  • Respond daily to requests via email & telephone from customers, physicians as well as other internal and external partners.
  • Comply with administrative work and company guidelines such as Customer Relationship Management systems, managing account documentation, complaints, Safety and Environmental practices, compliance training, expenses,  reporting, company system input and maintaining Safe Fleet standards according to Company guidelines. 
  • Ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures. 
  • Perform other duties assigned to him/her as required.

Qualifications

Candidate Profile:

  • (bio)technical/(bio)engineer/Engineer
  • Familiar with Word, Excel, PowerPoint & Outlook for daily business use.
  • 1-3 years of experience as a clinical support specialist within the medical device field (ideally cardiology) or previous experience as an EP nurse or technician is beneficial.
  • Experience having introduced new technology on the market by working with key opinion leaders is also beneficial
  • Service-, support-, solution- and result-orientated
  • Able to work independently and take ownership and responsibility
  • Open to travel (locally and internationally for congresses/training etc.)

Territory

  • Switzerland, German speaking part, mainly Zurich area

Languages:

  • English (spoken & written) mandatory, French and German advantageous
  • Willing to learn German

Permits:

  • A valid Swiss residence and work permit is mandatory.

Driver’s License:

  • It is required that the candidate is in possession of a valid code B driver’s license.

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